In the four years since Help Lightning first began pitching its services out of its Birmingham, Ala. headquarters, the company has managed to sign up 100 customers for its remote training tools including some large Fortune 500 companies like Cox Communications, Siemens, and Boston Scientific.
Now, with an additional $8 million in financing from Resolve Growth Partners, the company is hoping to expand its sales and marketing efforts and continue to refine its product.
The remote training technology was initially invented by Bart Guthrie, a neurosurgeon at the University of Alabama at Birmingham, who wanted a way to improve telepresence technologies so he could assist with remote surgeries.
What Guthrie developed was a technology that could merge video streams to that experts could remotely monitor, manage, and assist in everything from service repairs to surgery.
“Think of it as a video call on steroids,” says Gary York, the company’s chief executive officer. York was brought on board by Guthrie to help commercialize the technology four years ago.
When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can annotate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
Want to see the best new remote training tools in action? Schedule a free demo here.