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Keep Projects on Track Using Help Lightning for Real Time Troubleshooting

April 8, 2021

Here’s one thing every service provider, manufacturing engineer, and construction professional have in common. Those unexpected problems that come up on the job site. And for every problem that shows up, project timelines are negatively impacted, increasing costs. These problems include safety hazards and mistakes, miscommunication and equipment failures, and many more. Not to mention that troubleshooting typically requires costly site visits from a range of project stakeholders and specialists.

When problems do inevitably arise, the goal is to resolve them quickly and effectively. Efficient resolution keeps projects on track and on budget. Help Lightning’s remote visual assistance software provides users the ability to deliver dynamic, real time troubleshooting for quick resolution. 

Remote Visual Assistance for Real Time Troubleshooting 

This is one of the remote assistance software use cases where service technicians, trade specialists, project managers, superintendents, and engineers are able to work together from anywhere via merged video streams. Users are able to collaborate and resolve problems in a merged reality as if they were working side-by-side. It works whether users are a block apart or on different continents.

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Whether on mobile or desktop, the Help Lightning app enables a remote expert to virtually reach into the other person’s view for ‘hands-on’ guidance. They can also overlay a new view, and make annotations and drawings that both sides can engage with. 

What Real Time Troubleshooting Looks Like

One example of real time troubleshooting using remote visual assistance is the scenario of equipment failure. Equipment failures are a major safety issue and can cause project delays. If the operator arrives onsite to find the piece of equipment he or she needs isn’t working, the typical protocol is to make a lot of phone calls and get someone onsite to fix the problem. It’s a massive headache for all involved. t’s time-consuming, costly, and can take hours, if not days or weeks, to resolve.

Remote visual assistance changes the scenario completely. Using Help Lightning, the equipment operator can call a colleague with more expertise, or even personnel from the equipment manufacturer. They can then share a merged view of the equipment and virtually reach into the filed of view to identify problem and how to fix it. Even if the problem is not fixed in that first interaction, the person who’s qualified to handle it knows the exact nature of the problem and arrives onsite prepared with the tools and components to fix it.

Equipment failure is just one of a myriad of problems that occur on any job site. The real time shared view via remote visual assistance ensures these types of problems are fixed quickly. 

Efficient and Cost-Effective Troubleshooting Technology for Job Sites

Real time troubleshooting is one of the leading remote assistance benefits of using remote support software. A wide range of industries are experiencing these benefits, including manufacturing, engineering & construction, green energy, and oil & gas.

Here’s What Help Lightning Customers Experience as a Result of Real Time Troubleshooting with Remote Visual Assistance:

  • Improved first time fix rates
  • Reduced operational costs
  • Faster mean time to repair
  • Greater customer satisfaction
  • Efficient use of technician’s time
  • Improved ability to meet project timelines

Remote visual assistance means being able to see and assist with problems from anywhere. 

A shared video screen makes dynamic collaboration easier. It also allows the person who is not physically present to provide specific troubleshooting instructions. 

With remote visual assistance, the expert is now virtually onsite to help troubleshoot as soon as the problem is identified.

Contact Help Lightning to Learn What Remote Assistance Software Can Do for Your Company

Problems aren’t any fun to deal with, but troubleshooting doesn’t have to kill your project timeline or budget. Remote visual assistance software allows companies to troubleshoot in real time for better project outcomes.

Contact us for a free, no obligation demo of Help Lightning. 

You can also download our complete (shareable) guide to remote assistance software use cases.

Our team is waiting to show you exactly how Help Lightning’s remote visual assistance software can help your company. You can also read this industry buyer’s guide.

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