Gary York, CEO of Help Lightning, joins ‘Your Future Home’ to discuss how the company’s technology allows technicians to be hands-on from afar through what’s called augmented ‘merged’ reality during coronavirus.
When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the augmented reality environment during coronavirus. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
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