Worldwide labor shortages coupled with COVID-19 travel restrictions is making onsite equipment installation a challenge for many companies. Everyone from car manufacturers and construction companies, to oil & gas and green energy are facing significant project delays. They are waiting for equipment to arrive and then be expertly installed. The solution many of these companies are now using? It is now to employ a visual support app that enables engineers to expertly guide equipment installation remotely.
Help Lightning’s remote visual assistance technology enables engineers to engage AR features, and guide remote equipment installation from anywhere. The Help Lightning app provides a 3D shared view. This allows people on either side of the screen to virtually reach into the other person’s view. This offers a ‘hands-on’ collaboration that is as effective as in-person.
Help Lightning’s visual support app allows engineers to virtually guide customers through the installation process. This helps even with very large and complex machinery. Several experts can engage at one time, providing directions, auditing for safety, and demonstrating proper maintenance.
Remote visual assistance technology allows users to engage in a merged reality where both sides see the same view on their desktop or mobile device. For equipment installation, there will be a team of engineers on both sides. The equipment manufacturer’s engineers can guide installation virtually touching components. They can make annotations and drawings overlaid onto the shared view. And they can demonstrate how to do something as if both sides were in the same room together.
With a visual support app like Help Lightning, two engineering teams in different locations are able to effectively collaborate. The work is complete in a timely manner, without having to wait for an onsite engineering team to be available from the manufacturer.
The ability to merge video screens and collaborate using live video support enables efficient collaboration, even when technicians and engineers cannot physically be onsite together. In-person collaboration can be costly and result in project delays. The side providing visual assistance doesn’t have to spend time and money sending specialists to a jobsite. The side receiving visual assistance is able to get the help they need quickly and effectively.
Remote visual assistance technology supports several Key Performance Indicators (KPIs) for companies that give and receive installation support.
With a visual support app like Help Lightning, technicians, engineers, and other specialists collaborate for greater productivity, and deliver better results.
Contact us for a free, no obligation demo of Help Lightning.
Our team is waiting to show you exactly how Help Lightning’s remote visual assistance software can help your company’s specific business needs.