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Help Lightning Blog

Overcome Language Barriers With Merged Reality

November 1, 2018

English is the world’s most-commonly spoken language, but that doesn’t mean you can overlook the billions who don’t speak it. You need a way to overcome language barriers. Just as well, not every English speaker will have the same grasp of the language. This can make it difficult for them to handle complex technical issues or effectively solve problems. Also, new markets means new language barriers, so you can see how complicated things are starting to become.

As business grows beyond our borders, communicating globally is more important than ever. The Help Lightning software can help you support customers to overcome language barriers with ease.

What if you could teach an international contractor to work on your equipment or show an overseas caller how to perform their own product repairs? What if you could handle validation issues across the world or teach the latest techniques without ever leaving home?

With merged reality software you can blend the real-time video streams of two parties into a single interactive environment. Then, your specialist can write on the image, freeze it, and use hand gestures. They can even add tools into the environment. Since 93% of what we understand is through body language, not words, being able to physically show the solution is the key to “speaking” the same language.

To see Help Lightning in action, schedule a free demonstration.

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