The coronavirus (Covid-19) pandemic continues to have political and economic turmoil all over the world, affecting business and consumer activities. Against this backdrop, digital transformation has become crucial to enterprises for operational resilience. Other companies are increasingly considering digitalization as a choice better now than late or never, says GlobalData. “At this point, digital transformation has emerged to be the silver lining.”
Kiran Raj, Principal Disruptive Tech Analyst at GlobalData, comments: “The massive scale of Covid-19 outbreak and lockdown in some form across many countries significantly impacted businesses regardless of their size. Diminished demand from confused customers has worsened the global supply chain shock. At this point, where it is critical for enterprises to rapidly respond and remain sustainable, digital transformation has emerged to be the silver lining.”
When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
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