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Help Lightning Acquires Fieldbit To Expand Capabilities, Increase Customer Value

November 9, 2021

Today, we are excited to announced our acquisition of Fieldbit, an augmented reality-enabled platform known for its innovative knowledge sharing, remote collaboration and workflow automation capabilities supporting both expert-led and self-help solutioning.

Creating value for our customers is a top priority for all of us at Help Lightning. Our growth over the past few years has been fantastic. But, the stories of positive impact for our customers are the best indicators of success.

WIth this in mind, we are always looking to identify ways to increase the value we deliver. Recently, we began a conversation with the leadership team at Fieldbit to see how the combined capabilities of both companies could significantly improve our ability to support your success.

“Today’s announcement represents another exciting milestone for Help Lightning and more good news for our more than 200 customers who benefit every day from our AR-enabled solution. The acquisition of Fieldbit is an important step in fulfilling our vision to provide instant access to expertise, delivering dramatic improvements in first time fix rates, resolution times, and customer satisfaction.”

Gary York, CEO of Help Lightning

We have already begun to identify steps to deliver a combined solution. This will support an immediate increase in value for our customers while accelerating the delivery of new capabilities over the next 12-18 months.

To learn more about this announcement, you can read today’s press release and view the brief Q&A below.

Quick Q&A On Today’s News

Why did Help Lightning agree to acquire Fieldbit?

Principally, to accelerate our ability to deliver broader, deeper value to our customers through the introduction of a new set of capabilities. Fieldbit brings an advanced, innovative set of products that complement Help Lightning’s market leading Remote Visual Assistance product. The combined product suite will further establish Help Lightning as the innovative market leader in delivering AR business value.

Who is Fieldbit? 

Fieldbit is an augmented reality-enabled platform known for its innovative knowledge sharing, remote collaboration and workflow automation capabilities. They support both expert led and self-help solutioning. Established in 2013, the enterprise platform offers field service technicians rich, real-time information and guidance through interactive collaboration with experts and digital resources. This enables them to solve critical problems effectively and efficiently, thereby reducing the need for costly technician visits. To learn more, visit

What benefits will Help Lightning customers see as a result of this acquisition?

Help lightning customers will benefit from a more rapid roadmap delivery of powerful technology currently offered by Fieldbit. This includes the addition of many new capabilities including:

  • knowledge capture and sharing
  • work instructions including operational & safety procedures
  • ability to augment real-time data from IIoT platforms.

Who are Fieldbit’s customers?

Fieldbit has a strong customer roster (including market leaders such as BP, Emerson, and Veolia). They focus on a number of industries including energy, utilities, and industrial manufacturing.

How will the Help Lightning product change going forward? 

Over time, the combination of new capabilities from Fieldbit along with the planned roadmap projects from Help Lightning will create the strongest solution available. And there is room to grow, support the ongoing expansion needs of our large enterprise customers.

Are Help Lightning customers excited about the acquisition?

Yes, we are hearing very positive reactions from our customers including this quote from BUNN:

“Like few other technology vendors we partner with, Help Lightning has been both an innovator and a partner in support of our company’s success. We were excited to hear about Help Lightning’s acquisition of Fieldbit and anticipate an exponential growth in value internally and externally from our use of the newly combined solution.”

Tim Spencer, Senior Vice President and General Manager Service Operations at BUNN

If you have additional questions, please contact us.

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