Transformational Service Tool Arrives in the App Stores
BIRMINGHAM, AL., Feb 17, 2016 — Help Lightning, Inc. wants to transform the service industry with mobile, patented technology. That allows users needing or giving help to be virtually present with one another on any smartphone or tablet. The Help Lightning mobile merged reality and virtual presence app digitally merges two real-time environments for instant, interactive help sessions. Merged reality means two individuals on opposite sides of the earth combine their “real” worlds.
With Help Lightning a service expert simply makes a help lightning call to virtually reach inside the customer’s environment in order to diagnose, educate and/or resolve issues. Subcontractors or new employees easily and instantly bring the super-expert, who may be a continent away, to any situation. Companies can establish more powerful customer relationships by changing the speed, quality and responsiveness of their service organization.
“We have completely re-imagined how businesses, customers and employees are able to give and receive help;” That’s Drew Deaton, CEO of Help Lightning. “We’ve eliminated the frustrations and inadequacies of phone or video chat with immersive interaction that provides natural gesturing, visual cueing and other non-verbal communication to improve cognition and outcomes.”
Help Lighting customers have the option to brand and integrate their help processes with the merged reality platform to quickly solve problems for customers, assist on-site personnel, eliminate wasteful trips, minimize delays, maximize uptime or differentiate the way products are sold, implemented and serviced. Deaton explains, “Our customers use Help Lighting to set themselves apart from their competitors and grow their revenue.”
Download Help Lightning from the Apple App Store for any iOS devices or go to Google Play for Android devices. One user can use an iPhone, while the other might use a Samsung Galaxy tablet. Nothing special is needed to start a Merged Reality and Virtual Presence session. However, Help Lightning is designed to work with the emerging suite of smartphone compatible, visual wearable devices.
To learn more, contact us.
How Help Lightning Works
When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
Want to see the best new tech in action? Schedule a free demo here.