Augmented reality enabled software is a remote-first technology that offers several dynamic features and optimizes workflows for project teams in new ways. Teams leveraging the key features of augmented reality work smart — they don’t waste time; they can do more work in less time and they function more efficiently overall.
Help Lightning provides a merged reality experience via any mobile device or desktop computer. Its advanced capabilities mean you can work remotely and collaborate one-on-one or with project teams in a 3D environment. The interactive merged reality environment engages participants in ways that just aren’t possible with a 2D video call where the only options are to watch and talk. With Help Lightning’s technology, users can virtually reach through to “touch” things on the other side of the screen. There are plenty of positive outcomes available when using remote assistance software.
Key Features of Augmented Reality Enabled Software
Help Lightning customers are using remote assistance software to boost productivity and scale profitability! There are tons of remote assistance software use cases that apply to just about any business — download our remote assistance software use cases guide to learn more.
1: 3D Annotation
Users can draw within the 3D environment of the merged reality view shared by all participants to provide instructions or guidance. These 3D images are projected on top of the merged view and users on both sides of the call can engage with the annotation. This is one of the most powerful augmented reality examples and really showcases the value this technology can bring to your business.
2: Merged Reality
Merged reality goes far beyond a shared screen where two people can look at the same thing. With a merged reality view, users can virtually reach into the field of view to give direction using hand gestures and tools. This is particularly useful in augmented reality for maintenance and repair; a technician can work remotely with a customer and guide them through the solution to a problem, saving time and money for everyone involved.
3: Multiple Participant Interaction
Collaboration goes both ways. Remote visual assistance allows any of the participants on the call to view and engage in each other’s work environments. Each participant gains a thorough understanding of what the other is dealing with.
4: Photo and Document Sharing
You can share any documents and photos needed during your remote session and users on both sides can review them, refer to them and make changes if needed. With all these documents stored in one place, it’s easy for users to access what they need during sessions. The use of QR codes in healthcare can also give clinicians access to information, instructions and product support for complex medical machinery.
5: Face-To-Face
Video chat is available with the click of a button, providing instant visual communication between users. They can then easily access additional remote-first technology features when needed. Video chats give customers the personal touch they’re looking for when they make a service call.
6: Call Recording
Users can record and store augmented reality remote assistance sessions. Support teams can use this feature to refer to instructions given in calls, to bring team members who weren’t present for the live session up to speed and to enhance on-demand training. If the problem crops up again, customers can go back and revisit the initial session rather than having to make another service call.
7: Freeze/Pause Video
During a call, users can freeze live video to capture a high-resolution still image. They can use this feature to hone in on specific details and continue working hands-free. It’s particularly useful if the person on the other end is moving too fast. It can also help with complicated processes that you might need to see in action a couple of times before attempting. During a call, users can freeze live video to capture a high-resolution still image. They can use this feature to hone in on specific details and continue working hands-free. It’s particularly useful if the person on the other end is moving too fast. It can also help with complicated processes that you might need to see in action a couple of times before attempting.
8: Invite Non-Licensed Customers
Inviting your customers to use Help Lightning is simple. Even tech novices can access remote visual assistance for their needs. Customers can be invited to remote-first service sessions right on their device through text or email. Augmented reality field service calls save time and money for both technicians and their customers.
9: Multi-Party Calls
Remote visual assistance calls can support multiple participants. This brings teams together for training, for service or to observe the call. All participants can engage with each other using merged reality tools. This feature harnesses the power of technicians’ expertise and lets them collaborate instantly to solve problems faster.
10: User Management
Companies can establish system administrators to set up and control user access. They can also track call histories. This ensures only the appropriate people are given access to the platform. This keeps both the customer’s and the technician’s information safe and secure.
11: Call Reporting
Users can analyze the effectiveness and efficiency of their customer service calls using backend analytics. Companies can track Key Performance Indicators (KPIs) and easily spot issues impacting the quality of customer care. These issues can then be addressed, making the service experience that much better for your customers the next time they call.
12: Platform Integration
Help Lightning remote-first service technology easily integrates with your chosen customer relationship management (CRM) systems. You can continue to work how you want to without interrupting the systems you rely on. Augmented reality can be another powerful weapon in your customer service arsenal.
If you have questions about any of the key features of augmented reality enabled software, click here to request a demo of Help Lightning, one of the top augmented reality companies. Our demos are always specific to your business and its needs. We look forward to showing you how Help Lightning will drive results for your business!
