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12 Features Remote-First Technology Users Leverage to Boost Productivity and Scale Profitability

May 25, 2021

If you are evaluating augmented reality enabled software, this remote-first technology offers several dynamic features that allow project teams to optimize workflows in new ways. Teams leveraging this technology work smart. This means they don’t waste time, they can do more work in less time, and they function more effectively overall. 

Just in case you’re new here, remote-first technology provides a merged reality via any mobile device or desktop. The advanced capabilities of this technology allows for remote one-on-one or project team collaboration in a 3D environment as if everyone were working side by side. This merged reality enables all participants to engage in ways not possible with a 2D video call where the only option is to look and talk. With remote-first technology, participants look, talk, and can virtually reach through to ‘touch’ things on the other side of the screen. Learn about the positive outcomes available when using remote assistance software.

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Key Features In Augmented Reality Enabled Software

In this article, we’re highlighting the features that Help Lightning customers are using to boost productivity and scale profitability. You can learn about all the remote assistance software use cases or download our remote assistance software use cases guide.

1: 3D Annotation 

Users can draw within the 3D environment of the merged view shared by all participants to provide instructions or guidance. These 3D images overlay the merged view, and both sides have the ability to engage with the annotation. 

2: Merged Reality

Merged reality goes well beyond a shared screen where two people have the ability to look at the same thing. With a merged reality view, users can virtually reach into the field of view to give direction using hand gestures and tools.

3: Role Switching

Collaboration goes both ways. So remote visual assistance allows the giver and receiver to switch roles to view and engage in each other’s work environments. 

4: Photo/Document Sharing

You can bring in any documents and photos needed during your remote session so that both sides are able to review, reference, and make changes if needed. With everything stored in one place, it’s easy for users to access what they need during sessions.

5: Face-To-Face

Video chat is available with the click of a button, providing instant visual communication that can easily call on additional remote-first technology features when needed.

6: Call Recording

Users have the ability to record and store sessions. This helps support teams that need to refer back to sessions, can be used for team members who were not able to be present for the live session, and can be used for on demand training purposes.

7: Freeze/Pause Video

During a live call, users can freeze live video to capture a hi-resolution still image. This allows them to hone in on very specific details and continue working hands-free. Particularly if the person on the other end is working too fast. 

8: Invite Customers

Inviting your customers to use Help Lightning is simple. This ensures that even tech novices can access remote visual assistance for their unique needs. Customers can be invited to remote-first service sessions right on their device through text or email. 

9: Multi-Party Calls

Remote visual assistance calls can support multiple participants. This allows teams to bring several people in for training, service, or to observe the call. All participants will have the opportunity to engage using merged reality tools.

10: User Management

Companies can establish system administrators to set up and control user access. They can also track call histories. This ensures only the appropriate people are given access within the platform.

11: Call Reporting

Backend analytics offer users the ability to analyze the effectiveness and efficiency of customer service. This allows companies to track Key Performance Indicators (KPIs). You can also easily spot trends or issues impacting the quality of customer care.

12: Platform Integration

Help Lightning remote-first service technology easily integrates with your chosen CRM systems. You can continue to work how you want and need to without interruption of the systems you rely on.

Request A Demo: Augmented Reality Enabled Software

Click here if you have questions about any of these augmented reality enabled software features. You can also request a demo of Help Lightning, one of the top augmented reality companies. Our demos are always specific to your business use case. We look forward to showing you how Help Lightning will help drive results.

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