IFS Remote Assistance is powered by Help Lightning, a Finalist for the IFS Technology Alliances Partner of the Year. IFS is a leading provider of Field Service and Mobile Workforce Management.
The IFS Partner Awards take into account solution areas, technology trends and innovation, and partner types.
“Congratulations to this year’s top performers. The winners this year truly stood out for our customers, and for us. I extend my sincere thanks to them for going above and beyond, but also to all partners within our global ecosystem for not just their performance throughout the 2019 calendar year. Truly,” said IFS chief customer officer Michael Ouissi. “I also thank them for the resilience, adaptability and dedication I have seen during these recent trialing times.”
Gary York, CEO of Help Lightning had this to say; “We launched our partnership with IFS Remote Assistance in 2019 and have made great progress in our first year. We want to bring the next generation virtual expertise platform to the IFS customer-base.”
Both Help Lightning and IFS Remote Assistance help service organizations to achieve better business performance and competitive advantages. This partnership reflects both company’s mutual commitment to providing innovative, user-friendly service solutions as well as marketing-leading, enterprise integrations.
How Help Lightning Improves Field Service
When someone encounters a production maintenance issue, they need an expert to be onsite immediately. In an online help session, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
To see Help Lightning for yourself, schedule a live demo here.