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Help Lightning Closes $8M Investment with Resolve

BIRMINGHAM, Ala., Aug. 13, 2020 (GLOBE NEWSWIRE) — Help Lightning today announced that it has closed an $8 million investment of Series A funding. This financing will be used to scale the business. In addition, it will fuel more innovation; the aim being to improve field service organizations and call center first-time fix rates.

“Help Lightning’s virtual expertise software plays a vital role in bringing tech expertise to settings where it’s most urgently needed,” said Gary York, CEO, Help Lightning. “We’ve seen an extraordinary spike in demand during COVID-19.  We expect the demand for virtual support to only accelerate post COVID-19.”

Help Lightning’s Clientele:

  • Cox Communications, the nation’s third-largest cable television provider, is using On-site with Virtual Assist. With Help Lightning, Cox can replace in-home service visits for their customers. Cox techs will still report to a customer’s home. However, they will guide the customer through fixing their tech issues via Virtual Assist.
  • Ricoh USA introduced Help Lightning to support field techs prior to COVID-19.  Now, Ricoh has brought the tech to its customer base as a unique and creative way to provide value to their customers.
  • Siemens Healthineers is using Help Lightning to empower service experts worldwide. It supports medical imaging and other essential services. Using existing mobile devices, Help Lightning allows experts to collaborate with onsite techs.

“After evaluating the virtual expertise software market for over a year, our diligence is clear; Help Lightning has built a solution that is valued by its customers,” said Jit Sinha, co-founder and Managing Director from Resolve. “Help Lightning has a huge opportunity to power the success of this rapidly emerging market. We’re thrilled to be partnering with Gary York with this investment.”

About Resolve Growth Partners
Resolve Growth Partners is a growth equity firm focused on investment in B2B software companies. Their goal is to enable entrepreneurs to grow. Resolve provides expertise and repeatable best practices across human capital management, go-to-market and operations. For more information on Resolve, visit

Tony Keller

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

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