Field service is always expensive. Travel is one big cost. More costly yet is response time. Under the best of circumstances, it can take 24 hours or more to get a tech on site. What product manufacturer, even in normal times, can afford 24 hours of a machine being down? Many packaging machine builders are supporting their customers with remote packaging.
Telepresence lets you be there without actually being there. We all have a camera in our pockets. With our smartphones, we can share what our camera is seeing, in real time, anywhere in the world. When a machine acts up, our phone shows the builder’s technician, even thousands of miles away, what’s happening. Language barriers and machine nomenclature no longer matter. They see what we see.
But wait, there’s more.
Help Lightning calls its app “Merged Reality.” The local tech focuses his or her phone or tablet on the area of interest. The remote tech not only sees this but can interact on the local phone screen. In this picture, we see the plant tech aiming the phone, and, on the local phone screen, the remote tech pointing something out.
How Help Lightning Works
When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Remote Machine Servicing
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
Want to see the best new tech in remote packaging in action? Schedule a free demo here.