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Help Lightning Blog

An Essential Part of Field Service

August 7, 2020

In recent years, progress in the virtual reality space has been a priority for trailblazing companies. These companies have turned to new tech to increase productivity and decrease costs. Field service organizations and call centers everywhere rely on Help Lightning. They need software that improves first-time fix rates and extends the workforce capacity; Help Lightning gives it to them. Still unsure? Listen to our customers!

“It’s absolutely essential to how we’re operating.”

– Len Barlik, Cox Communications, Chief Operations Officer.

Our customers are utilizing our tech to revolutionize field service. Canon Solutions America saw an increase in productivity. Therefore, “a 7-hour service call instead took roughly 90 minutes to complete,” reported Fabiano Marino, Senior Digital Service Engineer.

Fieldcore used Help Lightning of increase expert presence on-site. Help Lightning helped them connect a workforce of 2100+ users. 

Only Help Lightning combines easy-to-use software with industry-specific expertise. Help Lighting values partnership; so we want to make sure you are getting the most out of your investment.

Remote Assistance is becoming an essential part of field service. Our tech allows your remote experts to virtually reach out and touch what their partner is working on.

How Help Lightning Improves Field Service

When someone encounters a production maintenance issue, they need an expert to be onsite immediately. In an online help session, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

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