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  • April 13, 2021
  • Help Lightning

How Remote Field Service Technician Support Improves Operational Efficiency

Field service personnel in need of additional support on the job site typically have to call in a more experienced technician. Next, that person then has to travel to the site (if they’re available). Oftentimes the more experienced technician arrives only to discover they do not have the appropriate tools or components to resolve the issue. So, the job gets delayed, time and money are wasted, and the customer isn’t happy. The solution to this common problem: Remote field service technician support.

  • April 8, 2021
  • Help Lightning

Technology Adoption Best Practices: Field Service Guide

Technology adoption best practices are critical for field service teams. Service organizations that have a best-in-class service ecosystem do so by focusing on strategies that support up-skilling their workforce such as mentoring, professional development, and technology investments to supplement technicians’ knowledge.

At the end of this article, you'll find a link to watch the on-demand webinar and one to download the technology adoption best practices guide from the Service Council.

  • April 8, 2021
  • Help Lightning

Keep Projects on Track Using Help Lightning for Real Time Troubleshooting

Here’s one thing every service provider, manufacturing engineer, and construction professional have in common. Those unexpected problems that come up on the job site. And for every problem that shows up, project timelines are negatively impacted, increasing costs. These problems include safety hazards and mistakes, miscommunication and equipment failures, and many more. Not to mention that troubleshooting typically requires costly site visits from a range of project stakeholders and specialists.

  • April 6, 2021
  • Help Lightning

Evolution of Customer Support Automation And The Move To Remote First Service

Remote first service is here: companies are now using augmented reality (AR) enabled, cloud-based software to facilitate communication between remote experts and boots on the ground. To the average person 20 years ago, this may have seemed futuristic and lofty; 50 years ago, it would have seemed almost inconceivable.

So how did we get here, exactly?

  • April 1, 2021
  • Help Lightning

Doctors Adopt Medical Devices Inspired by Augmented Reality

Widespread adoption is one of the greatest challenges of marketing a new medical device. Once you’ve overcome the various hurdles characteristic of the medical device development process – FDA application submission and approval, clinical trials, patent applications, coding and reimbursement – you have to consider how to convince doctors to adopt the technology.

There are many issues to get in the way. Doctors adopt medical devices but they must accept and implement them first. The question is, how can you solve for this?

  • March 30, 2021
  • Help Lightning

Increase Lab Equipment Sales With Remote Assistance Software

The manufacturing of lab equipment is a monumental endeavor. It certainly isn’t made any easier by the challenges of fixing and troubleshooting equipment once it is in consumer’s hands. To increase lab equipment sales, offer customer the power of remote support.

Without fail, the people purchasing laboratory equipment are either experts or on their way to becoming experts. This is likely in demanding fields such as the life sciences, physical sciences, or engineering. When something important breaks, your company must become the expert to the expert.

  • March 25, 2021
  • Help Lightning

3 Ways Remote Assistance Software Helps Dental Practices to Implement CAD/CAM Dental Milling Technology

The field of dentistry is rapidly transforming as analog standbys in dental practices are slowly replaced by their digital counterparts. But one thing remains in the way of more dentists and dental practices bringing technological innovation like CAD/CAM and dental milling into their workflow: the initial learning curve. Learn how remote assistance software can help dental practices innovate.

  • March 23, 2021
  • Help Lightning

Why Remote-First Service Is The New Version Of Mobile First

If you're looking for context on the concept of remote-first service, let's look at the growth of mobile devices. Remember way back when the term ‘mobile first’ was a new concept? Right around 2010, smartphones and tablets were becoming widely adopted, and providing mobile-first capabilities became essential for many businesses. Everyone from website developers to banking executives started prioritizing mobile-first strategies in response to consumer demand.

  • March 19, 2021
  • Help Lightning

A Leader's Guide to Smart KPI Tracking for Service Companies Using Remote Visual Assistance

Read this guide (or download a shareable PDF) to learn the importance of KPI tracking for service companies. And understand the value of using remote visual assistance software. These are key metrics every service company should track for optimal data-driven decision making that supports core business objectives.

  • March 18, 2021
  • Help Lightning

Remote Assistance as a Field Service Differentiator

Learn something new with Dan Turner, Global Business Manager at Oxford Nanoanalysis, as he presents a webinar on the ways that his team uses remote assistance as a field service differentiator.

Dan speaks honestly about the ways that Help Lightning has adapted the manner in which Oxford Nanoanalysis brings value to their customers.

  • March 15, 2021
  • Help Lightning

20 Remote Assistance Software Use Cases That Dramatically Improve Service Margins And Customer Experience

Help Lightning serves a wide range of business sectors. And many who are new to remote technology ask this question early in our discussions:

“How are leaders in my industry using remote visual assistance software?” 

In other words, what are the primary remote assistance software use cases?

  • March 11, 2021
  • Help Lightning

6 Really Smart Ways to Use AR for Your Business

Augmented reality (AR) is continuously changing our society by merging the digital world with the physical world. When you invest in AR for your business, people can interact with you in an entirely new way.

Today, we’re going to take a look at six augmented reality applications that can help different aspects of your business.

  • March 9, 2021
  • Help Lightning

5 Hands-Free Options for Remote Collaboration Software

When you're on the job, you often require the use of both hands to complete a specific task. And when you're using remote assistance, setting the phone down could mean losing the collaboration of a remote expert. That’s when having mobile hands-free options becomes important.

  • March 4, 2021
  • Help Lightning

A Buyer's Guide to Remote Visual Assistance Software

Remote Visual Assistance software is the cutting edge of support in the age of social distancing. But even as the pandemic begins to (hopefully) wind down, many companies are not going back to the "old way" of doing things. Remote Visual Assistance saves time, saves money, and is more efficient than sending a tech out to a work site straight away. That means that it is just as important now as in the height of COVID-19 to choose the right software for your organization.

  • March 2, 2021
  • Help Lightning

Remote Service First Is The Future Of Field Service

Since the beginning of 2021, Help Lightning has led numerous discussions with service leaders representing companies from around the world. One of the topics we cover is what the future of field service looks like. More specifically, the question some asked was "is this the end of the field service engineer as we know it"? With the rapid growth of remote service, this seems to be a question on many service leaders’ minds.

  • February 25, 2021
  • Help Lightning

The Future of Field Service: Learning from the Past and Present

It's difficult to predict the future of field service. There are no crystal balls; there are no sure things. But an easy way to make it look like you can predict the future is to look at the past and the present. And what the present and past have to say about the future of service can be read, like tea leaves at the bottom of a porcelain cup.

  • February 23, 2021
  • Help Lightning

Lightning-Quick Field Service Call Leads to Satisfied Customer

During social distancing, we helped to retool and reinforce Canon's first-class service with the Help Lightning application. Help Lightning is dedicated to helping companies everywhere provide a lightning-quick field service call.

No one understands the power of the Help Lightning application better than Fabiano Marino, a Senior Digital Service Engineer at Canon.

  • February 19, 2021
  • Help Lightning

Oxford Nano Uses Remote Assistance as Service Differentiator

Register for this webinar today. It focuses on how to deliver better remote service.

We're excited to partner with Field Technologies Online to present a special webinar featuring Dan Turner. Dan is the Global Service Business Manager at Oxford Nano. Dan will share how he assisted his staff and clients to successfully adopt and fully utilize their solution.

  • February 18, 2021
  • Help Lightning

Are You Tracking Field Service ROI?

There are a number of reasons to incorporate Help Lightning into the way you do business. Companies typically decide to onboard remote visual assistance technology to increase productivity and revenue, as well as improve their customer experience. These are important objectives that lead to business success, but once remote assistance software becomes integrated into operations, companies often forget to track whether the technology is actually moving the needle. Or they want to track success, but aren’t sure how to do it. Tracking ROI is one avenue to plotting that success.

  • February 16, 2021
  • Help Lightning

Telehealth Technology and the Drive to "Tele-Everything"

80%. That's the eye-popping portion of the nearly in-person physician visits each year that David Feygin thinks could be handled entirely remotely. Feygin is the Chief Digital Health Officer at Boston Scientific. Telehealth technology has soared in popularity during the outbreak. Also, positive cases continue to grow while officials estimate the worst is still ahead. Therefore, healthcare companies are quickly pivoting to support the rapid adoption.

See how Help Lightning works and how it could benefit your technicians, customers or call centers.
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