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  • June 22, 2021
  • Help Lightning

Decision Support Software To Optimize Production Lines

Production lines are the most effective means for mass producing products at scale, but come across problems if parts of the production line become compromised or simply do not meet changing requirements. These problems can have a major negative impact on the ability to meet quotas and could potentially affect the supply chain of the product in production. Remote visual assistance is a decision support software system that helps production lines deliver optimal functionality. The ability to review, support, and audit production lines in a dynamic 3D merged reality environment assists in fast decision making for minimal disruption.

  • June 21, 2021
  • Help Lightning

Remote Sales Calls That Convert Leads into Customers

High performing sales representatives know they are most likely to land a sale when they speak to a customer’s specific use case. Face-to-face sales calls tend to have high conversion rates because they enable sales reps to gain a stronger understanding of what their customer needs. This personal, immersive interaction allows sales representatives to demonstrate exactly how and why the product is a good fit. However, in-person sales calls aren’t always possible. Remote visual assistance technology makes remote sales calls an effective way to convert leads into customers.

  • June 18, 2021
  • Help Lightning

Remote Assistance Software ROI: 5 Positive Outcomes For The Medical Industry

The question of remote assistance software ROI is a pertinent one, especially for businesses in the medical space, given this industry’s emphasis on excellent customer service (or in some cases, ‘bedside manner’) and high quality materials for medical devices. 

  • June 17, 2021
  • Help Lightning

Remote Patient Care: Enabling Medical Staff

Remote patient care is becoming more common - especially after our experience during the pandemic. Getting patients into a medical office can be challenging for multiple reasons. Some patients are physically or emotionally compromised, making it challenging for them to travel from their home to a doctor’s office or medical facility. In many cases, remote patient care is an effective way to treat these patients and support their caregivers. For example, patients who require medical devices and equipment at home can use Help Lightning to enable high-touch patient care in a virtual setting.

  • June 16, 2021
  • Help Lightning

How To Increase Luxury Car Dealer Sales With AR-Enabled Technology

Looking for a way to increase luxury car dealer sales? There is a new frontier in increasing car dealer sales, but it isn’t what you think. Of course, elements like brand name, available upgrades, aesthetics, and engineering all contribute to the marketing power of a specific luxury vehicle. Yet we all know that the importance of the sales pitch and the ‘feel’ of the in-person buying experience. It can make or break a purchase and elevate what upgrades the buyer will consider worthwhile.

  • June 15, 2021
  • Help Lightning

Visual Remote Guidance for Fast, Efficient Medical Equipment Training

Visual remote guidance is available. Training doctors, nurses, and other healthcare professionals on medical equipment is typically costly and time-consuming. This is true for both medical providers and the equipment supplier. This is particularly true when medical equipment training specialists need to travel to regions of the world that are challenging to access, as many have been during the COVID-19 pandemic. Fortunately, visual remote guidance technology makes it possible to effectively train medical personnel no matter where they are located.

  • June 11, 2021
  • Help Lightning

Industrial Equipment KPI: 5 Positive Outcomes of AR-Enabled Remote Assistance Software

An industrial equipment KPI can be a tricky thing to improve upon but with an assist from AR enabled you can achieve positive outcomes. Unlike providers of SaaS software, tech companies, and other cloud-based businesses that face initial high upfront costs and only later enjoy almost painless scalability (thanks to their reliance on a largely subscription-based model), industrial equipment leaders can find it difficult to better key measures of success without compromising on quality of service. Indeed, padding one’s bottom line with measures such as increased CSAT scores, reduced handling times, and lowered truck roll costs, while still balancing overhead costs can be a difficult see-saw on which to balance. 

  • June 10, 2021
  • Help Lightning

How Remote Collaboration Tools Support Efficient Industrial Equipment Service

Industrial equipment specialists are in short supply. When a piece of machinery breaks, companies typically have to wait days or weeks to get a technician onsite who can resolve the problem. The result is often financial loss and a loss in productivity. Remote collaboration tools like Help Lightning support quick resolution by connecting equipment specialists with onsite workers to fix problems fast.

  • June 8, 2021
  • Help Lightning

Enabling A Virtual Safety Audit With Remote Visual Assistance Software

Protecting worker safety is a top priority for most companies, making a routine safety audit essential. Everything from ensuring operators and technicians are using equipment properly to make sure equipment is operating optimally is required. Conducting consistent safety audits can be challenging and costly when specialists and auditors need to be onsite. Supporting a virtual safety audit is an ideal solution.

  • June 7, 2021
  • Help Lightning

Top 10 Positive Outcomes When Using Remote Support Software

What are the positive outcomes you can expect with remote support software?

Most businesses considering employing remote support software associate this technology with increased efficiency. As well as increased time savings on critical tasks (that subsequently translates to saved capital and resources). But remote support software is very much a three-dimensional service. Depending on your business model, it can offer many of advantages in different departments of your business. And each can work to differentiate you among your competitors and help increase customer retention rates. 

  • June 4, 2021
  • Help Lightning

Employee Enablement Ideas That Will Transform How You Think About the Impact of Human Resources

Looking for employee enablement ideas? Employee enablement is transformative because it capitalizes on an individual’s strengths, rather than focusing on micromanagement. There has been a huge shift in recent years to give employees the resources to succeed on their own, rather than forcing them into a box of rigid tasks and objectives. Employee enablement is, in short, empowerment. But the struggle a creative human resources department faces is how to provide the right tools in the ideal number to foster empowerment.

  • June 3, 2021
  • Help Lightning

Expanding Use Cases for Augmented Reality Technology

Today, the blog features a guest post on augmented reality technology from John Ragsdale, VP Technology Research at TSIA.

Over the last year, accelerated by the pandemic, technology companies are transforming the way they engage with customers. With in-person interaction off the table, our industry accelerated investment in technologies that could replicate an in-person experience, and in some ways improve the effectiveness of these engagements. 

  • June 1, 2021
  • Help Lightning

Remote Inspection: Effective and Efficient for Every Job Site

What are the options available for remote inspection? Routine and consistent inspections are essential on every job site. Inspections directly correlate to safety compliance by ensuring equipment is operating properly and that safety protocols are being followed. They also support longevity of equipment by promoting regular machine checks and maintenance. Remote visual assistance technology allows businesses to conduct comprehensive remote inspections, helping save time and costs while protecting workers on the job site.

  • June 1, 2021
  • Help Lightning

5 Ways Nonprofits Can Use Remote Assistance Software To Transform Giving and Mission-Driven Communications

This article is about the ways nonprofits can use remote assistance software.

The advances to our social technology tools – including augmented reality (AR), virtual reality (VR), and social media app platforms – are upping the ante for nonprofits and community organizations around the globe. These technological innovations have created unprecedented opportunities for nonprofit organizations to connect with communities, raise awareness, and encourage giving.

  • May 27, 2021
  • Help Lightning

3 Technology Tools Teachers Can Use to Create a Positive Remote Learning Experience

What technology can teachers use for remote learning?

The modern classroom is a hybrid of both digital and analog technology. Today’s teachers must design in-person and virtual experiences that blend the power of classic teaching tools with new advancements. Teachers really are on the frontier of tech implementation, especially because of the rapid adoption seen by today’s youth.

  • May 25, 2021
  • Help Lightning

12 Features Remote-First Technology Users Leverage to Boost Productivity and Scale Profitability

If you are evaluating augmented reality enabled software, this remote-first technology offers several dynamic features that allow project teams to optimize workflows in new ways. Teams leveraging this technology work smart. This means they don’t waste time, they can do more work in less time, and they function more effectively overall. 

  • May 20, 2021
  • Help Lightning

How Remote Call Center Technology Saves Training Time and Reduces Costs

Looking for call center technology for training? The most effective way for technicians, service professionals, and anyone who is customer-facing to learn how to do their jobs is by apprenticing with an experienced colleague. Becoming skilled in technical jobs does not happen in a bubble. It happens by watching and observing leaders in your organization. And, skills are then continually crafted and refined with training throughout one’s career. Remote call center training capabilities enable companies to offer dynamic, in depth training that saves time and money. 

  • May 18, 2021
  • Help Lightning

Customer Support Software For Remote Assistance

Customer support expectations have evolved alongside new and innovative technologies. And customer support software can play an important role. Steve Jobs famously said “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” With remote visual assistance technology, customer experience is the core benefit. It aims to satisfy and optimize how the end user wants and needs to work. Remote customer support software helps companies deliver superior customer experiences by enabling rapid response times and fast, complete resolution.

  • May 14, 2021
  • Help Lightning

Solving End-User Reluctance to New Technology: A Field Service Leader’s Guide

Businesses across a range of industries are interested in reaping the benefits remote first service offers. 

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But first, what is remote first service, exactly? Well, in a nutshell it’s a smart technology that entails leveraging augmented reality enabled software. It allows you to easily (and effectively) accomplish a series of tasks in a shorter period of time. Some popular use cases might include using remote first service to fix an electricity outage more quickly. It can also include training and onboarding engineers and reducing the number of in-person calls required on site. 

  • May 11, 2021
  • Help Lightning

Remote Field Service Collaboration Reduces Mistakes and Rework by Improving Communication

Efficient job site collaboration requires effective communication. Communication breakdowns results in project delays, unnecessary and expensive rework, frustration between workers and clients, and much more. Remote visual assistance is a powerful technology that effectively supports remote field service collaboration. 

  • May 6, 2021
  • Help Lightning

How Remote Assistance Technology Helped Four Global Companies Increase Profitability During the Pandemic

When the world started shutting down in March of 2020, many companies became concerned about how they could continue operating. The focus for many businesses was to simply stay in business. Growth and expansion during a global pandemic seemed unlikely. Remote assistance technology such as augmented reality enabled software quickly became in-demand so that employees could safely do their jobs while protecting customers. Turns out, it also helped many companies increase profitability.

  • May 4, 2021
  • Help Lightning

Increased Use Of Augmented Reality In Field Service: New White Paper

In a newly published white paper from Field Service News, learn how the usage of augmented reality in field service. is in the midst of seismic change – remote first service is set to become the default method of support. KPI tracking for service companies indicates a significant reduction in cost, improvement in margin and an increase in end customer satisfaction.

  • April 29, 2021
  • Help Lightning

Solving End-User Reluctance to New Technology: A Field Service Leader’s Guide

Solving end user reluctance to new technology is a challenge. There’s no way of avoiding it! Utilizing Remote Visual Assistance (RVA) Software to support customers and field engineers has become the “new normal” within the Field Service Industry. We all read white papers and case studies, attend webinars and virtual meetings. We listen to industry analysts proclaim the benefits of Remote Visual Assistance Software. The initial results show conclusive evidence that the early adopters have achieved numerous benefits from their deployment of RVA.

  • April 27, 2021
  • Help Lightning

QR Codes For Remote Service: Point, Shoot, And Get Instant Help

Effective remote service requires delivering service in a way that easily fits into customer workflows. If your customer has to work too hard to get your help, then that’s a bad experience. Remote assistance technology aims to remove barriers to customer care. QR Codes for remote-first service are a powerful tool, making support easy to access and instantly available. And, when used successfully, companies reduce truck rolls saving cost and take additional steps toward reaching their carbon neutral goals.

  • April 22, 2021
  • Help Lightning

Using Virtual First Service To Reach Carbon Neutral Goals

Virtual first service can help your company reach its carbon neutral goals. It also offers businesses several overhead benefits. These include reduced labor costs, fewer unnecessary orders for wrong parts, increased worker efficiency, and improved customer retention rates. Interestingly, one benefit that often goes overlooked is that of environmental friendliness. And signs from 2021 indicate that this feature may not be considered an afterthought for much longer. 

  • April 22, 2021
  • Help Lightning

Mental Health & Wellness In Field Service: Creating a Culture of (Technician) Care

This post focuses on questions of health and wellness for technicians in field service. We are excited to feature this content written by John Carroll, Founder and CEO at The Service Council.

Merriam-Webster defines humanity as: compassionate, sympathetic, or generous behavior or disposition: the quality or state of being humane bespeaking humanity for the enemy in the midst of a bloody struggle— C. G. Bowers. The quality or state of being human joined together by their common humanity.

  • April 20, 2021
  • Help Lightning

How Utilities Can Improve First Time Fix Rates With Remote Assist Software

Utilities can improve first time fix rates - and not just for an organization’s annual bottom line. Getting the solution right the first time goes a long way toward customer satisfaction and retention rates too. Not to mention increasing word of mouth referrals. So it may be welcome news that the water, gas, and electric industries have found a new friend in the form of remote assist software.

  • April 14, 2021
  • Help Lightning

Field Service Technology Adoption: Webinar Recap

Join John Carroll, the CEO and founder of the Service Council, for a webinar panel exploring field service technology adoption. The Service Council is a Boston-based research analyst firm. Ongoing webinar topics include service sector trends, field service survey findings, and applications of Help Lightning’s innovative technologies.

  • April 13, 2021
  • Help Lightning

How Remote Field Service Technician Support Improves Operational Efficiency

Field service personnel in need of additional support on the job site typically have to call in a more experienced technician. Next, that person then has to travel to the site (if they’re available). Oftentimes the more experienced technician arrives only to discover they do not have the appropriate tools or components to resolve the issue. So, the job gets delayed, time and money are wasted, and the customer isn’t happy. The solution to this common problem: Remote field service technician support.

  • April 8, 2021
  • Help Lightning

Technology Adoption Best Practices: Field Service Guide

Technology adoption best practices are critical for field service teams. Service organizations that have a best-in-class service ecosystem do so by focusing on strategies that support up-skilling their workforce such as mentoring, professional development, and technology investments to supplement technicians’ knowledge.

At the end of this article, you'll find a link to watch the on-demand webinar and one to download the technology adoption best practices guide from the Service Council.

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