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Visual Remote Guidance for Fast, Efficient Medical Equipment Training

  • June 15, 2021
  • Help Lightning

Visual remote guidance is available. Training doctors, nurses, and other healthcare professionals on medical equipment is typically costly and time-consuming. This is true for both medical providers and the equipment supplier. This is particularly true when medical equipment training specialists need to travel to regions of the world that are challenging to access, as many have been during the COVID-19 pandemic. Fortunately, visual remote guidance technology makes it possible to effectively train medical personnel no matter where they are located.

Visual Remote Guidance Supports Training Medical Professionals in Every Setting

Establishing a time for initial training and then followup training can be a barrier to achieving proficiency with new medical devices and equipment. Medical equipment is complex and highly sensitive, requiring many hours of in-person training to ensure it is being used properly. Another layer of complication (and expense) is added if training of medical equipment takes place in locations that are difficult for the supplier to reach.

Visual remote guidance technology provides a merged reality video stream. This allows medical equipment suppliers and onsite medical staff to work together from anywhere in the world. Both sides can engage with the screen for a 3D view and very specific instruction on how to use and care for medical devices and equipment. This enables faster, more efficient training.

Whether in an adjacent hospital room or in another country, both can engage in virtual side-by-side training.

How Visual Remote Guidance is Used for Medical Equipment Training

Remote visual assistance technology allows users to view a merged reality. This allows both sides to engage with the view on the screen. This means you can complete on the job training with medical professionals in real time, and with ‘hands-on’ guidance as if in a peer-to-peer setting. 

What Visual Remote Guidance Looks Like in a Medical Setting

  1. The surgeons, clinicians, and nurses at a hospital in India need training on the care and maintenance of a new piece of surgical equipment. The equipment supplier is located in the United States, and cannot readily send someone for in-person training.
  2. The hospital coordinates a Help Lightning call so that both sides can engage with the hospital’s equipment as if they were in an in-person training session.
  3. The training specialist can discuss the importance of preventative care, while showing the hospital’s medical staff how to handle each component.
  4. The training specialist can reach through the screen to point to and demonstrate areas to watch for loose parts or where additional lubrication is typically needed.
  5. The specialists can oversee the staff disassembling equipment and cleaning it. The specialist can get very specific about whether they are handling equipment correctly and reassembling it properly.
  6. The staff is able to get hand-on support from the specialist to ensure they are fully competent in caring for this piece of equipment.

Even though the hospital is located across the world from the medical equipment manufacturer, you can train staff in real time and can start using the equipment to serve patients. 

Expanding Medical Services

A visual support app makes training easier and faster for both trainer and trainee. Merged reality allows medical equipment experts to effectively be onsite during procedures. They get a real time, detailed view of exactly what is happening. They can also guide trainees on how to operate tools and equipment.

Help Lightning’s remote collaboration tools merges two video streams, that of the medical person onsite and the equipment specialist. Both sides of the screen can engage in a merged virtual reality, making collaboration feel as if it’s in person. 

Visual remote guidance supports several Key Performance Indicators (KPIs) in medical settings.

The KPIs Help Lightning Customers Experience Using Visual Remote Guidance: 

  • Efficient equipment sales process
  • Faster training cycles
  • Ability to place equipment in medical settings faster
  • Easy access to consistent, ongoing training sessions
  • Improved patient care

Interested in learning about more use cases and how other companies are using remote visual assistance? Review our full list of 20 remote assistance use cases. Also, download our shareable PDF on remote assistance software use cases.

Contact Help Lightning to Learn More

Visual remote guidance makes it possible for medical professionals to get faster access to the training required for medical equipment. You can train, based on individual availability, everyone including surgeons, doctors, nurses, residents, and medical students, . No more having to coordinate complex schedules around a training specialist’s availability. And at the end, most importantly, patients receive higher quality care from newer machines that are properly maintained.

Contact us for a free, no obligation demo of Help Lightning. 

Our team is waiting to show you exactly how Help Lightning’s remote visual assistance software can help your company’s specific business needs.


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