Remote AR assistance is a tool helping equipment vendors more quickly and efficiently conduct Factory Acceptance Testing (FAT) with customers. The FAT validation process ensures that newly manufactured and packaged equipment does what the end user needs it to do. All functional issues and other problems can be addressed before the product leaves the manufacturer’s facility. This benefits both the customer and vendor. Leveraging the dynamic capabilities of Augmented Reality (AR) tools, manufacturers are able to more effectively bring customers into a virtual FAT environment remotely. This enables FAT to be done quickly, while also offering customers a high touch experience from anywhere.
FAT always occurs at the vendor’s facility. It can face delays if all required stakeholders on the customer’s team cannot be available for onsite testing. On the manufacturer’s side, FAT can be costly if equipment does not meet customer criteria. Especially if it ends up requiring additional time and manual labor. Help Lightning’s remote AR assistance platform enables everyone from project managers and operators to plant engineers and maintenance personnel to conduct FAT virtually onsite, no matter where everyone is located.
Help Lightning’s merged video stream and AR view allows all participants to virtually reach into the vendor’s setting. Communication, collaboration, training, demonstrations, and answers to complex questions occur as if the entire group were in the same room together.
Remote visual assistance technology allows users to engage in a merged reality where both sides see the same view on their desktop or mobile device. This translates to fast and efficient FAT cycles, from planning through to testing.
All personnel have the ability to reach into the screen. They can also make annotations and drawings overlaid onto the shared view, and even include tools and parts in the view.
With Help Lightning’s visual AR assistance, manufacturers can engage with customers remotely in the same way they can in person. This saves massive amounts of time and money related to travel and managing complex scheduling.
The ability to merge video screens and collaborate remotely enables quick communication, making adjustments or fixing problems in real time. Punch list items and corrective actions are all validated prior to delivery. This allows for seamless interactions between manufacturers and their customers.
Remote visual assistance technology supports several Key Performance Indicators (KPIs) for companies needing to qualify a new supplier:
Interested in learning about more use cases and how other companies are using remote visual assistance? Review our full list of 20 remote assistance use cases. You can also download our remote assistance use case guide.
Help Lightning helps medical, manufacturing, construction & engineering, food & beverage companies effectively conduct FAT remotely. This supports fast communication, enhances training capabilities for customers using new equipment, and allows for unparalleled dynamic engagement between clients and customers.
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