June 20, 2022
How Customer Self Service Reduces Field Operating Costs
Many FSOs are turning to customer self service as a way to reduce operating costs. We explain how and why supporting customers with remote visual assistance technology leads to higher profitability and greater customer retention rates while reducing FSO operating costs.
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June 2, 2022
How Remote Visual Assistance Enables Customer Self Service
Remote visual assistance technology supports customer self service and elevates the overall customer experience.
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May 17, 2022
How Boston Scientific Uses ASK ANGIE, Powered by Help Lightning, to Enhance Patient Care
Hospitals using ASK ANGIE get immediate access to help during a case and are able to connect with experts in a merged reality environment.
April 7, 2022
Fieldbit Hero is now Help Lightning
An interactive collaboration platform for field services, enabling the two-way exchange of live video, real-time augmented reality (AR) annotations, messaging and voice between experts and technicians in the field.
April 1, 2022
What Your Company Needs to Know About Right to Repair
Right to repair enables consumers to fix the products they own as needed without penalty.
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March 22, 2022
Announcing our 2022 Buyer’s Guide to Remote Visual Assistance Software
The best remote visual assistance software incorporates augmented reality features, including merged reality, spatial computing, and 3D annotation, along with video collaboration tools to create a virtual environment.
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March 17, 2022
Spatial computing is the technology that will make the computer’s user interface a seamless part of the three-dimensional world in which we live, work, and play.
March 7, 2022
How Help Lightning AR/VR Supports the Right to Repair
Remote Visual Assistance supports the right to repair for both the OEM and the customer. Remote support is faster and easier to provide if the OEM cannot get a technician or engineer to the customer’s physical jobsite.
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March 2, 2022
How Augmented Reality Simplifies Your Repairs and Maintenance
Technicians in service fields are tapping into AR (usually via smart glasses or on mobile) to enhance service in some fascinating ways.
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