March 16, 2023
How Merged Reality and Human Gestures Speed Communication and Accuracy
Using human gestures within a merged reality environment can improve communication and problem solving significantly. MR technology provides a space for humans to interact, verbally and visually, to collaborate side by side, as if in the same room.
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January 30, 2023
These Industries Are Finding Success Using AR in Unexpected Ways
Companies are increasingly realizing that it’s not enough to stay current with technology. In today’s world, staying competitive requires proactively implementing technologies that are most impactful to business objectives. Doing so ahead of competitors translates...
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December 14, 2022
What Happens When You Make Remote Visual Assistance Central to How Your Company Functions?
Remote visual assistance is a powerful solution for field service, and its ability to deliver ROI extends broadly through organizations.
September 15, 2022
Optimize Planned Downtime Using Remote Visual Assistance
With Remote Visual Assistance technology (RVA), planned downtime no longer has to be a dreaded fact of life on the job site. Instead, it can be fast, efficient, and in complete alignment with planned downtime protocol.
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June 20, 2022
How Customer Self Service Reduces Field Operating Costs
Many FSOs are turning to customer self service as a way to reduce operating costs. We explain how and why supporting customers with remote visual assistance technology leads to higher profitability and greater customer retention rates while reducing FSO operating costs.
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June 2, 2022
How Remote Visual Assistance Enables Customer Self Service
Remote visual assistance technology supports customer self service and elevates the overall customer experience.
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May 17, 2022
How Boston Scientific Uses ASK ANGIE, Powered by Help Lightning, to Enhance Patient Care
Hospitals using ASK ANGIE get immediate access to help during a case and are able to connect with experts in a merged reality environment.
April 7, 2022
Fieldbit Hero is now Help Lightning
An interactive collaboration platform for field services, enabling the two-way exchange of live video, real-time augmented reality (AR) annotations, messaging and voice between experts and technicians in the field.
April 1, 2022
What Your Company Needs to Know About Right to Repair
Right to repair enables consumers to fix the products they own as needed without penalty.
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