Many FSOs are turning to customer self service as a way to reduce operating costs. We explain how and why supporting customers with remote visual assistance technology leads to higher profitability and greater customer retention rates while reducing FSO operating costs.
An interactive collaboration platform for field services, enabling the two-way exchange of live video, real-time augmented reality (AR) annotations, messaging and voice between experts and technicians in the field.
The best remote visual assistance software incorporates augmented reality features, including merged reality, spatial computing, and 3D annotation, along with video collaboration tools to create a virtual environment.
Spatial computing is the technology that will make the computer’s user interface a seamless part of the three-dimensional world in which we live, work, and play.
Remote Visual Assistance supports the right to repair for both the OEM and the customer. Remote support is faster and easier to provide if the OEM cannot get a technician or engineer to the customer’s physical jobsite.