BUNN turns field service into a profit center with remote assistance from Help Lightning.
Already a well-known company recognized for its hardware centricity, Ricoh has transitioned into a serviceled business model.
Yesterday's product experts are planning their retirement. Hiring their replacements can cost up to 400% of their annual salary (according to industry analysts.)
In the cleaning technologies industry, customers increasingly look to vendors for quality service and experiences as distinguishing competitive factors.
Help Lightning enables BD’s engineers and support teams to visualize work environments in real-time and provide accurate directions while working directly with engineers and customers.
Siemens Healthineers has successfully rolled out Help Lightning’s remote expertise solution to more than 2000 agents in 25 countries.