Help Lightning is an incredibly flexible and easy to use tool for field service engineers; that’s what you pay for, and that’s what you get. But are you getting the full value out of Help Lightning? Many of our clients have begun telling their sales team about the power of virtual expertise. This grows their use cases and helps them squeeze even more value out of Help Lightning!
If you ask our Help Lightning clients, their customers love our remote assistance tool. Christian Kovach of Henny Penny says that whenever a member of his team offers to help a customer with virtual expertise, the response is almost always, “Yes! That sounds awesome!”
Awesome. Cool. Incredible.
These are the words customers use when giving feedback about virtual expertise; they love it! So why not hook in new customers with something they are sure to love? Help Lightning’s virtual expertise software can be a fantastic selling point for your sales team to bring in new customers.
That’s exactly what Andrew Martin of Diversey did. “Once sales guys get a hold of something, stand back!” says Martin. According to Martin, the sales team at Diversey is now starting to use Help Lightning to do sales presentations: “They can send some product out to the customer and kind of be there with them virtually while they open the box.” It’s an ingenious use of virtual expertise! By showing a potential new customer your product with Help Lightning, you can demo that product and your fancy augmented reality maintenance technology. Martin continues, “I’m excited to see what else they are going to do in that space, because they are loving it.”
Kovach has been doing something similar with his own sales team. “Our sales team is always pushing our service standard as a selling point, says Kovach, so naturally the sales team was all over Help Lightning. As a tool that gets machinery up and running faster than a traditional service call, virtual expertise has obvious appeal. Help Lightning is being pitched directly to customers at Henny Penny, alongside their normal product line.
Using a cutting-edge technology like virtual expertise is a commitment to excellent service for your customers, so why shouldn’t you tell them about it? Sometimes, it can be good for your right hand to know what your left hand is doing. (Especially when it get you more customers!)
When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Using everyday mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
To see Help Lightning for yourself, schedule a free demo here.