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The Silver Tsunami: Replacing an Aging Workforce

Replacing a retiring filed service professional isn’t as easy as you think. That’s because millennials are two times more likely to leave a job after two years and only half as likely to be employed with the same company after 10. In fact, the cost of replacing your high-level, specialized employees is about 400% of their annual salary!

As more and more Baby Boomers prepare to retire, companies are realizing there simply aren’t as many people entering field service jobs as there are leaving. Recruiting, training, and more importantly, retaining skilled service workers is a must, and transferring the knowledge of senior employees to up-and-comers is critical.

You can prepare your company for the “silver tsunami” of retiring field service professionals with merged reality software from Help Lightning. Using merged reality, Help Lightning allows experienced techs to be virtually “hands on” with new employees from across town, out-of-state or even overseas. This virtual interactive presence allows your most talented techs to train new employees, demonstrate new products and even instruct customers on your equipment -- all without ever leaving their desk. By reducing travel time and increasing call volume, these seasoned pros can get the job done quicker and more efficiently -- saving your company time and money.

This innovative merged reality software not only allows your employees to accomplish more, it’s also extremely cost-effective. To see how Help Lightning works, schedule your personal demonstration.

See how Help Lightning works and how it could benefit your technicians, customers or call centers.