These three simple words are currently the ones I most often hear when working with customer service leaders today.
They usually lead to questions like:
The list of “How can we…” questions is endless.
And though there are no perfect answers to these questions, more and more companies are looking at Merged Reality solutions. Merged Reality helps to reduce costs, improve productivity, and maximize product up time. Importantly, this drives stickiness between a company and its customers.
Today, Help Lightning is helping provide answers to those “How can we…” questions.
Using our Merged Reality and Virtual Interactive Presence solution, service organizations are fixing customer problems remotely. This software allows a tech to see the problem their customer or field tech is having. They can then virtually reach out and touch the problem, as though they are standing right next to them. Our patented technology has been a game changer for companies like Otis Elevator, RICOH, Becton Dickinson, Diversey, Boston Scientific, BUNN and others.
As Merged Reality continues to grow, we have found that remote guidance solutions are not really about the technology. In fact, these are change management and adoption problems. Realizing that these are big challenges for prospective customers, Help Lightning created a Customer Success team. This team is responsible for ensuring that our clients are successfully embracing, adopting and expanding the use of Help Lightning. The team provides fast time-to-value and a healthy return on investment.
We proactively work hand in hand with our clients to understand their program goals and objectives. We focus on what Critical Use Cases will provide the quickest time-to-value. We identify performance indicators that will be positively impacted by the use of our Merged Reality solution. Fully understanding that mindset change and service change are at the root of all successful Merged Reality initiative, our consulting division has spent the last two years compiling best practices in service transformation and service change and works with our clients, teaching them the 8 Steps To Effective Merged Reality Adoption.
Our customer successes are many.
The customer service marketplace continues to change. Service transformation is a way of staying competitive. Help Lightning answers that question of, “How can we…” with, “Like this.”
To see how Help Lightning works, schedule your personal demonstration.
Written by Evans Manolis, Senior Consultant, Help Lightning