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Remote Expertise provides for business continuity as Global Enterprises fight the impact of the Coronavirus

  • March 4, 2020
  • Help Lightning

The Coronavirus challenges global businesses as supply chains are disrupted, travel restrictions enforced and the global economy is at risk of recession. It has become the biggest threat to the global economy in years, forcing companies to renew their focus on virtual team collaboration and remote workforce effectiveness.  

“Reactions to the recent coronavirus has drawn the attention of many businesses across the globe and is forcing an evaluation of their preparedness to the potential impact it may have on their operations and supply chain.”  [1]

In the presence of global supply chains, travel advisories [2], and corporate travel restrictions, what can companies do to permit continued collaboration among their employees, customers, and partners worldwide? Our customers are turning to Help Lightning to support continued collaboration. Remote Expertise can often substitute for in-person collaboration to permit continued operation of mission-critical systems. Help Lightning’s Remote Expertise tool provides AR-enabled remote guidance through proprietary Merged Reality. This innovative technology allows global organizations to remain productive in geographies where experts are no longer allowed to travel due to COVID-19.

“February was our highest volume month ever as customers scrambled to fight the impact of quarantines and travel restrictions.” – Gary York, CEO, Help Lightning

Help Lightning’s core feature, Merged Reality, provides an instant solution to travel restrictions. Inspection, maintenance, setup, and repair operations can be performed through remote collaboration without the need to be physically present. Remote experts can show customers and technicians how to solve a problem using gestures, tools, and visual aids. By merging the expert’s actions into the live video stream of the field, the expert is virtually present.

How Help Lightning Helps:

Downtime is not an option. When consumers/customers/remote technicians encounter a production maintenance issue they need an expert to be onsite immediately. By engaging in an online help session, two video streams become merged into one so participants can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents within the help session. This simplifies problem-solving and helps increase worker efficiency while reducing maintenance costs.

Put the Right Tools in Place to Prevent Disaster: Using existing mobile devices (iOS, Android, Browser), experts can now visually collaborate with a colleague or customer as though they were working side-by-side. You can telestrate, freeze images, use hand gestures, import documents, and even add real objects into the merged reality environment. With Help Lightning, experts can show a resolution, not just describe it, even thousands of miles away.

To receive more information on how this Remote Expertise solution can help your organization remain productive contact us here https://helplightning.com

[1] https://www.lockton.com/insights/post/coronavirus-and-its-effect-on-business-continuity-planning

[2] https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/

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