The Coronavirus is a huge challenge to global business. The reasons are obvious. Supply chains are disrupted, travel restrictions are in effect and the global economy is at risk of recession. It has become the biggest threat to the global economy in years. So, companies must renew their focus on virtual team collaboration and remote workforce effectiveness.
“Reactions to the recent coronavirus has drawn the attention of many businesses across the globe and is forcing an evaluation of their preparedness to the potential impact it may have on their operations and supply chain.”
With global supply chains, travel advisories, and corporate travel restrictions, what can companies do to keep working? Because they must; they have a duty to their employees, customers, and partners worldwide. Our customers are turning to Help Lightning. Remote Expertise can replace in-person tech support for critical systems. Help Lightning’s Remote Expertise tool provides AR-enabled remote guidance through Merged Reality. Now, global organizations can remain productive, even in geographies where experts can’t travel due to COVID-19.
“February was our highest volume month ever. Customers scrambled to fight the impact of quarantines and travel restrictions.” – Gary York, CEO, Help Lightning
Help Lightning’s core feature, Merged Reality, provides an instant solution to travel restrictions. Inspection, maintenance, setup, and repair operations can be performed through remote video without the need to be physically present. Remote experts can show customers and techs how to solve a problem using gestures, tools, and visual aids. By merging the expert’s actions into the live video stream of the field, the expert is virtually present.
Downtime is not an option. When someone encounters a production maintenance issue, they need an expert to be onsite immediately. By engaging in an online help session, two video streams become merged into one. Therefore, participants can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents within the help session. This simplifies the problem-solving process.
Using mobile devices, experts can now work with a colleague or customer as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. With Help Lightning, experts can show a fix, even from thousands of miles away. So, even without a pandemic, that saves travel costs. The work trip is a thing of the past. Goodbye hotels, hello Help Lightning.
To receive more information on how this Remote Expertise solution can help your organization remain productive, contact us