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Help Lightning Wins 2021 RemoteTech Breakthrough Award

Remote Assistance Software Company Named “Remote Team Communication Innovation of the Year”

Birmingham, AL — JUNE 25, 2021

Help Lightning, one of the leading providers of remote visual assistance software, today announced it has been selected as winner of the “Remote Team Communication Innovation of the Year” award in the 2021 RemoteTech Breakthrough Awards. The award program is conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote work and distributed teams around the globe.

Help Lightning’s next-generation platform uses augmented reality to virtually place an expert on-site anytime, anywhere. The company’s patented merged reality feature provides a video-based collaborative environment where a person needing help “meets” an expert on a video call. Using merged reality (the merging of two video streams) and 3D annotation, the two parties can communicate in real time, as if they were working side by side. The expert can virtually “reach out and touch” whatever the person needing help is working on. The expert can also use hand gestures and even bring in tools, parts or instructions to quickly resolve problems.

Help Lightning’s remote visual assistance software is easy to use, quick to deploy and works with existing mobile devices (iOS, Android), web-browsers, and smart glasses. 50,000 users in over 90 countries have adopted Help Lightning’s remote assistance software to improve first-time fix rates and increase customer satisfaction, among others.

“We are thrilled to be named “Remote Team Communication Innovation of the Year” and wish to thank the judges involved in this year’s RemoteTech Breakthrough Awards program.” said Gary York, CEO of Help Lightning. “It’s gratifying to know that our AR-enabled technology continues to play a strong role in helping companies successfully collaborate and solve problems for their customers using our remote assistance software.”

Help Lightning currently serves Fortune 500 customers and well-known names such as Cox Communications, Ricoh, Siemens Healthineers and BUNN. This year alone, Help Lightning has announced partnerships with Genesys and Zebra Technologies, and won two Gold Stevie awards in the mobile operations management solution and manufacturing solution categories at the 19th Annual American Business Awards

The mission of the annual RemoteTech Breakthrough Awards program is to conduct the industry’s most comprehensive analysis and evaluation of the top technology companies, solutions and products in the remote technology industry today. This year’s program attracted more than 1,450 nominations from over 15 different countries throughout the world. The full winners list is now available.

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About Help Lightning

Help Lightning, Inc. provides remote assistance software to hundreds of companies, across a variety of industries, with users in over 90 countries. Enterprise companies, such as Becton Dickinson, Boston Scientific, Siemens, Ricoh and Cox Communications, depend on Help Lightning to improve their field service organization and call center first-time fix rates, extend their workforce capacity and improve customer satisfaction. Unlike other remote technology solutions, only Help Lightning combines easy-to-use software with industry-specific expertise and a partnership approach to help its customers accelerate their digital transformation. For more information, visit helplightning.com.

About RemoteTech Breakthrough

Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RemoteTech Breakthrough Awards program is devoted to honoring excellence in technologies, services, companies and products that empower remote work and distributed teams around the globe. The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more. For more information visit RemoteTechBreakthrough.com

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