Despite the need for touchless service during this pandemic, field service is a contact sport. Human intervention is still required. Often, the customer requires more guidance, or lacks familiarity with the equipment, or is unable to describe the situation to the expert. Ultimately, visual interaction is required.
Virtual Expertise is the light at the end of the tunnel.
Learn how these organizations are leveraging virtual expertise to deliver Touchless Service to their customers and technicians.
- Cox Communications
- Becton Dickinson