Today during the ISG Digital Business Summit, Help Lightning participated in an innovative technologies competition. Three entrepreneurs were invited to pitch their solutions. After some questions from the panel, the audience voted on which technology they are more likely to implement within their own organizations. Of the three technologies presented, Help Lightning’s Virtual Expertise solution earned 56% of the total votes.
Service organizations and call centers across a variety of industries rely on Help Lightning’s virtual expertise software to improve first-time fix rates, extend their workforce capacity and improve customer satisfaction.
Using Help Lightning on an existing mobile device or web-browser, experts can visually collaborate with a colleague or customer as though they were working side-by-side.
The ability for a Technical Support Representative to see their customer’s problem and be there virtually, allows them to provide service as if they are standing next to their customer or Field Service Engineer and improves the likelihood that the problem will be fixed the first time.