Today during the ISG Digital Business Summit, Help Lightning participated in an innovative technology competition. Three entrepreneurs were invited to pitch their solutions. After some questions from the panel, the audience voted on which technology they are more likely to implement within their own organizations. Of the three technologies presented, Help Lightning’s Virtual Expertise solution earned 56% of the total votes.
By winning this digital technology competition, Help Lightning once again found itself at the forefront of customer service. Service organizations and call centers across a variety of industries rely on Help Lightning’s virtual expertise software to improve first-time fix rates, extend their workforce capacity and improve customer satisfaction.
Using Help Lightning on an existing mobile device or web-browser, experts can virtually collaborate with a colleague or customer as though they were working side-by-side.
The ability for a Technical Support Representative to see their customer’s problem and be there virtually, allows them to provide service as if they are standing next to their customer or Field Service Engineer and improves the likelihood that the problem will be fixed the first time.
When someone encounters a production maintenance issue, they need an expert to be onsite immediately. In an online help session, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
To see Help Lightning for yourself, schedule a free demo here.