“The Vonage Video API got our attention early on, as a leader in implementing WebRTC, “said York. “The Vonage API provides world-class, reliable and scalable WebRTC and the Vonage team has been very willing to work with us to make sure that our technical and performance needs are being met.”
Certain features of WebRTC were especially important to Help Lightning when they were searching for a video partner. They needed an API that would offer a full, rich, and complete implementation. Therefore, the only choice was Vonage. “The Vonage Video API offers a lot of sophisticated features that are important to us,” said York. “But the most valuable aspect of the API is the performance, scalability, and robustness of the solution. We’ve experienced incredible uptime for our solution with our customers. Some of the credit definitely goes to Vonage for providing 24x7x365 service with incredible reliability and consistent performance.”
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How Help Lightning Works
When someone encounters a production or maintenance issue, they need an expert to be onsite immediately. With virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand into the merged video, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
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