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Virtual Inspections Gain Traction

Delaware’s New Time Saving Measures Include Virtual Inspections

Delaware’s New Castle County began performing virtual business inspections in 2016 as a time-saving measure for re-inspections. During the COVID-19 pandemic, however, the practice has become an important way to protect inspectors and customers.

“Since the start of the pandemic, we’ve seen our virtual numbers grow significantly, with the protection of staff and our customers becoming the top priority,” David Holston, licensing manager at the county’s Department of Land Use, wrote in an email to GCN. “While staff are protected with personal protective equipment in the field, we strongly encourage the use of virtual inspections to limit any possible exposure.”

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When someone encounters a production or maintenance issue, they need an expert to be onsite immediately. With virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand into the merged video, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

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