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Help Lightning launches COVID Rapid Response Strategy

Help Lightning has launched a new COVID Rapid Response Strategy in response to pandemic travel bans and quarantines. The COVID Rapid Response Strategy will provide a fast-track for new customers to have a complete implementation of Help Lightning’s Remote Expertise solution up and running in less than 24 hours. Reaching beyond the frustrations and inadequacies of phone calls or simple video chat, Help Lightning creates a real-time virtual interactive work environment dramatically reducing the need for travel.

The Rapid Response Strategy will provide a fast-track for new customers to have a complete implementation of Help Lightning’s Remote Expertise solution up and running in less than 24 hours. This cloud-based SAAS solution provides effective team collaboration using existing mobile devices or a web browser. Reaching beyond the frustrations and inadequacies of phone calls or simple video chat, Help Lightning creates a real-time virtual interactive work environment dramatically reducing the need for travel.

“Companies are struggling to find new ways to deliver business continuity in this time of work from home orders and travel bans,” says Gary York, CEO at Help Lightning. “Help Lightning’s virtual interactive presence technology allows your employees to be there virtually when they can’t travel. Remote expertise allows companies to deliver business critical services to respond to this pandemic.”

York continues, “Now that travel is restricted, our customers are quickly ramping up their business continuity plans to provide remote collaboration. We understand this urgency and created this strategic program to help meet this need directly.”

York anticipates that this strategy will not only speed up the implementation and adoption process but that Help Lightning’s solution will help organizations maintain compliance and ensure employee safety during this critical time.

The COVID Rapid Response Strategy is available to new customers immediately. For more information, visit https://go.helplightning.com/RapidResponse

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How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

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