Mixed Reality Technology to ‘Teleport’ A Tech’s Helping Hands
When you call the cable company to troubleshoot an issue, you’re often walked through steps that are easy to misunderstand, leaving you and the technician on the phone frustrated. Part of that may be the method of delivery, as studies in the Journal of Nonverbal Behavior show that adding gestures and non-verbal cues substantially improves speed of understanding.
That’s where Help Lightning, a mixed reality technology, can help. The technology allows for two real-time views from two separate devices to merge into one live stream, so the expert can use their hands or a pointer to show specific instructions on the screen as the other party shows them a view of the issue.
Neurosurgeon Dr. Bart Guthrie, of the University of Alabama-Birmingham, originally developed the technology to provide surgical assists from a thousand miles away. Hypepotamus interviews Gary York, CEO of Help Lightning, to explain how a mixed reality mobile platform, can help.
How Help Lightning Works
When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Mixed Reality Technology
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
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