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Technology Spotlight: Mobile Merged Reality

Field Service News features Help Lightning’s mobile merged reality, an innovative mobile solution which goes beyond augmented reality (AR) to redefine the future of help.

Read Full Story at Field Service News

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Help Lightning
  • 1500 1st Av N, Birmingham AL 35203

  • +1 800 651-8054 (America)

  • +44 7770 681 835 (Europe)

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