A new IDC Innovators report profiles five companies providing augmented reality (AR) in field service applications. The companies are allowing manufacturers to close the gap between remote field workers.
The ability to deliver exceptional experiences for customers has never been more critical to manufacturers and service organizations. The desire for a great set of tools is leading to augmented reality. Such applications and platforms enable a real-time connection between an expert and the field worker.
IDC defines AR as a technology that blends together the real world and the digital world. AR technology is often first leveraged via a mobile device such as a smartphone or a tablet. These AR tools and platforms can also enable remote experts to help with field techs and help deliver real-time support to customers.
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How Help Lightning Works
When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?
Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.
Want to train your techs to utilize AR in field service? Schedule a free demo here.
