Help Lightning in the News

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Growth for Help Lightning: A Banner Year

December 23, 2020

Company achieves 110% growth in customer base for its virtual expertise software. New enterprise customers include Pfizer and Cox Communications.

Birmingham, AL, December 23, 2020 – Help Lightning, Inc. today announced exponential customer growth in 2020, which increased 110% over 2019. Help Lightning added numerous global enterprise customers during the year, including Pfizer, Cox Communications, Abbott Labs, Ortho-Clinical Diagnostics, and Nestle Health Science. This announcement follows news that the company closed an $8m Series A funding round led by Resolve Growth Partners.

Summary year-over-year highlights include:

  • New customer acquisition increased 110%.
  • Customer usage (measured in call volume) increased 457%.
  • Enterprise users increased 133%.
  • $8m Series A funding round led by Resolve Growth Partners.

“Help Lightning had an extraordinary year,” said Gary York, CEO, Help Lightning. “With our virtual expertise software playing a vital role in bringing technical expertise to settings where it’s most urgently needed. “While the pandemic has caused an extraordinary spike in global demand, our customers are seeing so much efficiency gain, cost reduction, and fix rate improvement. So, they say they won’t go back!”

Help Lightning was valuable prior to the pandemic for service organizations including reducing the time to problem resolutions, eliminating truck rolls, and improving first time fix rate. Then the COVID-19 pandemic caused global shutdowns and travel restrictions. Help Lightning’s virtual expertise software became mission critical to support service operations for global companies.

A key tool to serve customers

When the pandemic hit, Help Lightning became a key tool for companies to be able to continue to serve their customers. Travel restrictions prevented experts from getting to important systems. So, companies had to evolve their service model using Help Lightning. Now, international experts can guide local techs through fixes and maintenance.

Today, hundreds of call centers across a variety of industries rely on Help Lightning. They remotely deliver expertise by connecting people with the knowledge to the people trying to solve the problem. Help Lightning enables organizations to do more with less; they accelerate the transformation of their field service organizations from cost centers to profit centers.

How Help Lightning Works

When someone encounters a production or maintenance issue, they need an expert to be onsite immediately. With virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand into the merged video, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see Help Lightning in action? Sign up for a free demo here.

Best New Tech: Virtual Expertise Software Wins at ISG

December 4, 2020

Help Lightning was voted best new tech at the ISG Startup Challenge at the ISG Digital Business Summit, November 17-18. After hearing entrepreneurs from three startups pitch their businesses to a panel of judges, audience members voted in a live poll for Help Lightning’s virtual expertise software, which service organizations and call centers use to visually collaborate remotely with colleagues or customers as if they are working side-by-side.

“As businesses reimagine the way they work and leverage smart technologies that can help in real-time, Help Lightning isn’t just a bandage on our pandemic circumstances, it’s an improvement,” said Shafqat Azim, partner at ISG and host of the event. “Service representatives dial into Help Lightning on an existing device or browser and show, not just tell, users how to resolve a problem. Even from a thousand miles away, this is a faster, easier way to improve customer satisfaction.”

Read the release on GlobeNewswire

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Medical technology gives healthcare a shot in the arm

November 24, 2020

Digital tools for medical technology have sharply improved the response to the threat of infection and all sorts of disease.

However, AI and machine learning are being deployed to help develop potential new drugs and to diagnose and treat patients. The UK government recently unveiled a £140m fund over three years to accelerate the testing and evaluation of the most promising AI technologies to support the NHS.

Boston Scientific 

The US medical devices maker implemented Ask Angie, a tool that uses Help Lightning’s augmented reality platform for engineers to advise on the remote set-up and repair of devices. This tool has increased in value during the pandemic by enabling hospitals to continue using devices when Boston Scientific representatives could not enter hospitals under Covid-19 restrictions. It is used for remote training and streamlines the supply chain as devices no longer have to be assembled on site by Boston Scientific staff.

Read the Special Report on Financial Times

How Help Lightning Works

When someone encounters a production or maintenance issue, they need an expert to be onsite immediately. With virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand into the merged video, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see Help Lightning can improve your medical technology? Sign up for a free demo here.

Virtual Inspections Gain Traction

November 6, 2020

Delaware’s New Time Saving Measures Include Virtual Inspections

Delaware’s New Castle County began performing virtual business inspections in 2016 as a time-saving measure for re-inspections. During the COVID-19 pandemic, however, the practice has become an important way to protect inspectors and customers.

“Since the start of the pandemic, we’ve seen our virtual numbers grow significantly, with the protection of staff and our customers becoming the top priority,” David Holston, licensing manager at the county’s Department of Land Use, wrote in an email to GCN. “While staff are protected with personal protective equipment in the field, we strongly encourage the use of virtual inspections to limit any possible exposure.”

Read Full Story on GCN

How Help Lightning Works

When someone encounters a production or maintenance issue, they need an expert to be onsite immediately. With virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand into the merged video, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see how Help Lightning can speed up your business with virtual inspections? Sign up for a free demo here.

Vonage Video API lets Help Lightning Strike Success

September 16, 2020

“The Vonage Video API got our attention early on, as a leader in implementing WebRTC, “said York. “The Vonage API provides world-class, reliable and scalable WebRTC and the Vonage team has been very willing to work with us to make sure that our technical and performance needs are being met.”

Certain features of WebRTC were especially important to Help Lightning when they were searching for a video partner. They needed an API that would offer a full, rich, and complete implementation. Therefore, the only choice was Vonage. “The Vonage Video API offers a lot of sophisticated features that are important to us,” said York. “But the most valuable aspect of the API is the performance, scalability, and robustness of the solution. We’ve experienced incredible uptime for our solution with our customers. Some of the credit definitely goes to Vonage for providing 24x7x365 service with incredible reliability and consistent performance.”

Read Full Story on Vonage

How Help Lightning Works

When someone encounters a production or maintenance issue, they need an expert to be onsite immediately. With virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand into the merged video, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Sign up for a free demo here.

Alabama Startup Closes Pandemic-Fueled Series A

August 15, 2020
Help Lightning closed an $8 million Series A fueled, in part, by the Covid-19 pandemic.

An Alabama startup that provides virtual expertise software for surgeons and home repair technicians alike has closed an $8 million Series A that was fueled, in part, by the Covid-19 pandemic.

Help Lightning, based in Birmingham, announced on Thursday that it closed the $8 million Series A investment led by Baltimore’s Resolve Growth Partners. The fund raise was greatly accelerated by the Covid-19 pandemic, Help Lightning CEO Gary York said. Help Lightning has seen “an extraordinary spike in demand,” as technicians, for example, are no longer able to physically travel to locations where their expertise is required.

Usage has grown about 535 percent between February and June alone.

“Prior to the pandemic, [this] market was already growing by 70 percent year-over-year according to some analysts, and we were growing faster than that,” York said. “So we had a great 2019, and the first two months of 2020 were looking good. Then the pandemic hit and things took off.”

Read Full Story on Forbes

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Help Lightning raises $8 million for remote training tools

August 14, 2020

In the four years since Help Lightning first began pitching its services out of its Birmingham, Ala. headquarters, the company has managed to sign up 100 customers for its remote training tools including some large Fortune 500 companies like Cox Communications, Siemens, and Boston Scientific.

Now, with an additional $8 million in financing from Resolve Growth Partners, the company is hoping to expand its sales and marketing efforts and continue to refine its product.

The remote training technology was initially invented by Bart Guthrie, a neurosurgeon at the University of Alabama at Birmingham, who wanted a way to improve telepresence technologies so he could assist with remote surgeries.

What Guthrie developed was a technology that could merge video streams to that experts could remotely monitor, manage, and assist in everything from service repairs to surgery.

“Think of it as a video call on steroids,” says Gary York, the company’s chief executive officer. York was brought on board by Guthrie to help commercialize the technology four years ago.

Read Full Story at TechCrunch

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Remote Training Tools

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can annotate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new remote training tools in action? Schedule a free demo here.

Help Lightning Closes $8M Investment with Resolve

August 13, 2020

BIRMINGHAM, Ala., Aug. 13, 2020 (GLOBE NEWSWIRE) — Help Lightning today announced that it has closed an $8 million investment of Series A funding. This financing will be used to scale the business. In addition, it will fuel more innovation; the aim being to improve field service organizations and call center first-time fix rates.

“Help Lightning’s virtual expertise software plays a vital role in bringing tech expertise to settings where it’s most urgently needed,” said Gary York, CEO, Help Lightning. “We’ve seen an extraordinary spike in demand during COVID-19.  We expect the demand for virtual support to only accelerate post COVID-19.”

Help Lightning’s Clientele:

  • Cox Communications, the nation’s third-largest cable television provider, is using On-site with Virtual Assist. With Help Lightning, Cox can replace in-home service visits for their customers. Cox techs will still report to a customer’s home. However, they will guide the customer through fixing their tech issues via Virtual Assist.
  • Ricoh USA introduced Help Lightning to support field techs prior to COVID-19.  Now, Ricoh has brought the tech to its customer base as a unique and creative way to provide value to their customers.
  • Siemens Healthineers is using Help Lightning to empower service experts worldwide. It supports medical imaging and other essential services. Using existing mobile devices, Help Lightning allows experts to collaborate with onsite techs.

“After evaluating the virtual expertise software market for over a year, our diligence is clear; Help Lightning has built a solution that is valued by its customers,” said Jit Sinha, co-founder and Managing Director from Resolve. “Help Lightning has a huge opportunity to power the success of this rapidly emerging market. We’re thrilled to be partnering with Gary York with this investment.”

About Resolve Growth Partners
Resolve Growth Partners is a growth equity firm focused on investment in B2B software companies. Their goal is to enable entrepreneurs to grow. Resolve provides expertise and repeatable best practices across human capital management, go-to-market and operations. For more information on Resolve, visit http://www.resolvegrowth.com.

MEDIA CONTACT
Tony Keller
tkeller@outvox.com

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

The Future of Healthcare looks a lot like Zoom

July 8, 2020

Business has been good for Help Lightning, a virtual expertise company founded by Bart Guthrie, a neurosurgeon based at the University of Alabama at Birmingham. Guthrie wanted to be able to support surgery from 1,000 miles away, but wanted to be more of a participant than simply a passive viewer guiding surgeons while watching on a screen. He envisioned the future of healthcare. He and CEO Gary York developed what they call a “virtual interactive presence,” merging video streams so that remote helpers can aid those conducting surgery in person by gesturing onscreen to where a surgeon should make an incision.

At a time when people are dying from a highly infectious disease in a worldwide pandemic, patients are staying away from the people who can keep them safe. Doctor’s offices and hospitals attract the sick and can become areas that illnesses spread. But it’s also due to legislation that ordered citizens to shelter in place in cities and states across the U.S.

“When COVID started to spread in the U.S., alarms went off in places where we operate physical, in-person clinics,” said Andrew Diamond, chief medical officer at One Medical, a primary-care practice group established in 2007, with more than 85 locations nationwide. “It’s a familiar story now, but all doctor’s offices and hospitals just saw their expected visits disappear entirely.”

Read Full Story at Protocol.

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the future of healthcare in action? Schedule a free demo here.

Coronavirus Pandemic Brings New Use Cases for AR

May 29, 2020

Sheba Medical Center in Israel and broadband provider Cox Communications Inc. are among several organizations that have found new uses for augmented reality during the coronavirus pandemic, and they plan to continue using the data-visualization technology beyond the crisis. Help Lightning saw 435% growth in customers using its technology to conduct thousands of calls related to remote assistance between February and April because of the pandemic, said Gary York, chief executive of the company.

“It’s a revolutionary tool,” said Amitai Ziv, director of Sheba Medical Center’s Rehabilitation Hospital and founder of MSR – The Israel Center for Medical Simulation. “We believe we can do a lot with it.”

Augmented reality superimposes digital content, such as 3-D images or visual instructions, onto a user’s view of the real world. This can be done through mobile devices and wearable headsets such as Microsoft Corp.’s HoloLens.

Read Full Story Wall Street Journal

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to keep working through the coronavirus pandemic? Schedule a free demo here.

6 Options for Remote Packaging Machine Servicing

May 13, 2020

Field service is always expensive. Travel is one big cost. More costly yet is response time. Under the best of circumstances, it can take 24 hours or more to get a tech on site. What product manufacturer, even in normal times, can afford 24 hours of a machine being down? Many packaging machine builders are supporting their customers with remote packaging. Here are six options:

Telepresence lets you be there without actually being there. We all have a camera in our pockets. With our smartphones, we can share what our camera is seeing, in real time, anywhere in the world. When a machine acts up, our phone shows the builder’s technician, even thousands of miles away, what’s happening. Language barriers and machine nomenclature no longer matter. They see what we see.

But wait, there’s more.

Help Lightning calls its app “Merged Reality.” The local tech focuses his or her phone or tablet on the area of interest. The remote tech not only sees this but can interact on the local phone screen. In this picture, we see the plant tech aiming the phone, and, on the local phone screen, the remote tech pointing something out.

Read Full Story Packaging Digest

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Remote Machine Servicing

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in remote packaging in action? Schedule a free demo here.

30 Fastest Growing Private Companies to Watch in 2020

May 7, 2020

There’s still a lot of hype surrounding Augmented Reality and there are many growing private companies. Right now, there are billions of devices (smartphones and tablets) in use that are capable of AR functionality and completely compatible with Help Lightning – the world’s leading Remote Expertise video support solution. Mobile device AR will pave the way for broad AR adoption.

Help Lightning’s Remote Expertise solution uses Merged Reality to blend two real-time video streams, that of a remote expert and an onsite technician, into a collaborative environment. This Virtual Interactive Presence allows an expert to virtually reach out and touch what their service tech or customer is working on.

When you’re in a Help Lightning session, you can telestrate (draw on the screen), freeze images, use hand gestures, upload pictures and PDF files, and even add real objects or tools into the merged reality environment. With Help Lightning, service experts can show a resolution, not just describe it, even from a thousand miles away.

Read Full Story The Silicon Review

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to partner with one of the best growing private companies? Schedule a free demo here.

Remote Assistance: How AR is Helping Companies

May 5, 2020

The current market environment has required new thinking from organizations; business needs to continue despite the difficult circumstances. Now, more than ever, remote assistance with live video support and augmented reality are key to business continuity.

Case in point: Munters quickly realized the necessity of implementing remote assistance in its operation. Within two weeks, 200 staffers spanning 22 countries were equipped with remote assistance.

Munters had the tools and platforms in place to continue service operations remotely. But Munters recognized the impact the pandemic would have on its customer base. So, they turned to Help Lightning’s remote assistance. Now, they could continue customer support and avoid operational disruptions both in the field and in its manufacturing facilities.

Read Full Story Hydraulics and Pneumatics

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Live Video Support

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

How Augmented 'Merged' Reality Is Helping Homeowners During Coronavirus

May 1, 2020

Gary York, CEO of Help Lightning, joins ‘Your Future Home’ to discuss how the company’s technology allows technicians to be hands-on from afar through what’s called augmented ‘merged’ reality.

Watch the segment on Cheddar

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Digital transformation crucial to enterprises

April 24, 2020

The coronavirus (Covid-19) pandemic continues to have political and economic turmoil all over the world, affecting business and consumer activities. Against this backdrop, digital transformation has become crucial to enterprises for operational resilience. Other companies are increasingly considering digitalization as a choice better now than late or never, says GlobalData. “At this point, digital transformation has emerged to be the silver lining.”

Kiran Raj, Principal Disruptive Tech Analyst at GlobalData, comments: “The massive scale of Covid-19 outbreak and lockdown in some form across many countries significantly impacted businesses regardless of their size. Diminished demand from confused customers has worsened the global supply chain shock. At this point, where it is critical for enterprises to rapidly respond and remain sustainable, digital transformation has emerged to be the silver lining.”

Read Full Story The LoadStar

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to perform a digital transformation for your business? Schedule a free demo here.

Birmingham company allows you to operate remotely

April 23, 2020

The COVID-19 global pandemic has forced companies to implement social distancing, telework, and keep operating despite bans on travel and of groups over ten. One Birmingham firm is helping businesses operating in this challenging online environment. Help Lightning has a high-tech solution allowing technicians to operate remotely to guide on-site equipment repairs and perform other mission-critical tasks for customers in manufacturing, health care and other industries. The company has seen demand for its services soar since the coronavirus crisis began.

Alabama is now in its sixth week of the forced economic shutdown ordered to combat the spread of the novel strain of the coronavirus, which causes COVID-19.

The COVID-19 global pandemic has forced companies to implement social distancing, telework, and keep operating despite bans on travel and of groups over ten. One Birmingham firm is helping businesses operating in this challenging online environment.

Read Full Story Alabama Political Reporter 

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to learn how your business can operate remotely? Schedule a free demo here.

Roll out remote field service in just days

April 21, 2020

Until recently, Munters had been reliant on site visits to clients, not just to assess their needs and install new equipment, but also to service, repair, and upgrade systems that were already in place. The company’s shift towards a more service-led business model persuaded it to explore new ways to minimize the need for expensive site visits, while still supporting their engineering teams and customers to the high standards they had come to expect. This created pressure to roll out remote field service fast.

Needless to say, those strategic aims have been dramatically underlined by the coronavirus pandemic, which has created an urgent need for remote assistance capabilities to help engineers sidestep travel restrictions, maintain systems, and keep the customer happy.

Read Full Story diginomica

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to roll out remote field service for your company? Schedule a free demo here.

A high-tech helping hand from Birmingham firm

April 20, 2020

During the COVID-19 outbreak, many companies are wrestling with the challenges of travel bans, but one Birmingham firm is offering a way to keep business operations going through mobile augmented reality technology. Help Lightning’s high-tech solution allows technicians to remotely guide on-site equipment repairs and perform other mission-critical tasks for customers in manufacturing, health care, and other industries.

Though the company’s services were in demand before the coronavirus crisis began, interest has surged in recent weeks, according to Help Lightning CEO Gary York.

“In the last month alone, the number of calls made using Help Lightning increased over 400 percent as existing and new customers ramped up to deliver expertise remotely,” he said.

Earlier this month, Atlanta-based Cox Communications, the nation’s largest private telecom company, announced a partnership with Help Lightning to launch its “On-site with Virtual Assist” service.

Read Full Story Made in Alabama

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. Using remote guidance, an expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Offering Remote Guidance

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new remote guidance solution in action? Schedule a free demo here.

Vuzix Announces M400 Smart Glasses Support Help Lightning’s Merged Reality Platform

April 16, 2020

“We are happy to partner with Help Lightning to bring this hands-free remote expert experience to companies facing immediate operational challenges. The combined solution of Help Lightning with the Vuzix M400 Smart Glasses is a robust merged reality application that has been optimized for enterprise customers,” said Paul Travers, President and Chief Executive Officer at Vuzix.

Read Full Story Vuzix

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

The Augmented Reality Cable Technician is Here

April 10, 2020

What if there were a way for a cable technician to come to your home and guide you through the diagnostics and repair in real-time without once stepping inside your home? That’s what Cox Cable‘s On-site with Virtual Assist service does, using an augmented reality (AR) platform created by Birmingham, Alabama-based Help Lightning.

“On-site virtual assist has been a priority of ours for quite some time,” Len Barlik, Cox’s executive vice president and chief operating officer told Digital Trends, “but the rapid escalation of COVID-19 accelerated our push to make this available to our customers now. Knowing our responsibility to keep our customers and cable technician team safe, our team readied this offering in just 10 days.”

As long as you have a phone or tablet with a rear-facing camera and a working Wi-Fi or mobile data connection, a tech support representative can see what you’re seeing and insert their hands, tools, parts, or diagrams onto your screen so you can see exactly what needs to be done.

Read the story on Digital Trends

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using A Virtual Employee Assistant

Using mobile devices, experts can now work with a virtual employee assistant as though they were side-by-side. You can annotate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see a virtual employee assistant in action? Schedule a free demo here.

Here's how Cox is helping you fix your cable.

April 7, 2020

Due to the coronavirus and social distancing directives, cable firms will still send out a technician as a last resort, but they might not enter your home. Cox is helping you by working with Help Lightning, which can “provide remote assistance as though they’re working side-by-side.” Technicians can demonstrate by drawing on the screen and providing examples and directions on screen.

Cox is working with a company named Help Lightning, which says it can “provide remote assistance as though they’re working side-by-side.” Technicians can demonstrate by drawing on the screen and providing examples and directions on screen. 

“When a technician arrives, he or she contacts the customer as normal, but asks if they would prefer to call, text and/or video chat,” says Cox spokesman Todd Smith.  “Cox is helping you get back online faster.”

Read the story on USA Today

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Remote Assistance Side By Side

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Remote Assistance 101 and How Field Service Companies are Using AR During the Pandemic

March 24, 2020

Kris Oldland, Editor-in-Chief, Field Service News is joined by Gary York and Evans Manolis of Help Lightning who discuss the practicalities of a remote expertise tool for field service organizations. This was a jam packed session filled with many on point questions from an audience of over 180 field service professionals across the world. Listen to it now!

Watch the Webcast on Field Service News

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Remote Expertise Tool

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Help Lightning launches Rapid Response Strategy

March 23, 2020

Help Lightning has launched a new Rapid Response Strategy in response to COVID-19 travel bans and quarantines. The Rapid Response Strategy will provide a fast-track for new customers to have a complete implementation of Help Lightning’s Remote Expertise solution up and running in less than 24 hours. Reaching beyond the frustrations and inadequacies of phone calls or simple video chat, Help Lightning creates a real-time virtual interactive work environment dramatically reducing the need for travel.

The Rapid Response Strategy will provide a fast-track for new customers to have a complete implementation of Help Lightning’s Remote Expertise solution up and running in less than 24 hours. This cloud-based SAAS solution provides effective team collaboration using existing mobile devices or a web browser. Reaching beyond the frustrations and inadequacies of phone calls or simple video chat, Help Lightning creates a real-time virtual interactive work environment dramatically reducing the need for travel.

“Companies are struggling to find new ways to deliver business continuity in this time of work from home orders and travel bans,” says Gary York, CEO at Help Lightning. “Help Lightning’s virtual interactive presence technology allows your employees to be there virtually when they can’t travel. Remote expertise allows companies to deliver business critical services to respond to this pandemic.”

York continues, “Now that travel is restricted, our customers are quickly ramping up their business continuity plans to provide remote collaboration. We understand this urgency and created this strategic program to help meet this need directly.”

York anticipates that this strategy will not only speed up the implementation and adoption process but that Help Lightning’s solution will help organizations maintain compliance and ensure employee safety during this critical time.

The Rapid Response Strategy is available to new customers immediately. For more information, visit https://go.helplightning.com/RapidResponse

Read Full Story at EIN

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Remote Expertise Provides "Hands-On" Support

March 1, 2020

Every member of the team at a manufacturing facility plays a crucial and indispensable role in the operation’s overall success, but no one more so than those responsible for keeping the machine tools not only up and running, but doing so at maximum capacity. Downtime must be avoided at all costs, and should it occur, it must be remedied ASAP. Remote Expertise is the answer for hands on support.

Help Lightning, of Birmingham, Alabama, markets a patented tech known as “Remote Expertise” that allows just that type of interaction between those who service, operate, and maintain various equipment on the front lines and OEM experts who can provide immediate answers to questions via smart devices in an interactive manner; meaning that hands appear onscreen manipulating the parts in question, circles and arrows can be drawn illustrating points being made in the conversation, and the proper nomenclature for what’s being discussed can be clarified visually, avoiding unnecessary confusion for everyone involved.

Read Full Story at IMD

How Help Lightning Works

When someone finds a tough issue, they need an expert to be onsite now. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to get hands on support from far away? Schedule a free demo here.

Making the Case for Remote Expertise Service Delivery

January 27, 2020

The findings from SFG℠’s 2020 Remote Expertise Benchmark Survey clearly reflect a strong level of receptivity and acceptance of Remote Expertise service delivery. More than three-quarters of respondents (80%) indicate that they believe Remote Expertise represents, or will represent, a fundamental shift in the way they deliver service and support to their customers. Even better, their respective confidence levels are fairly high with respect to those believing that their current (and planned) technology investments are sufficient to support Remote Expertise (61%); and that their business, headcount and service apparatus can support Remote Expertise (65%).

There is likely to be a fairly strong push to implement within the next 12 months (54%), to 24 months (77%). These data are from organizations which are presently planning to build Remote Expertise service delivery into their operations. These percents, again, may also actually be somewhat higher as one-in-six (16%) remain uncertain as to the exact timeframe for implementation. In any event, these results reflect a much faster timeframe than what we are normally accustomed to seeing in surveys of this nature.

Read Full Story at Field Service News

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

4 Top Knowledge AR Remote Visual Support Startups

January 13, 2020

We analyzed 130 AR knowledge supplementation startups. Orca Health, Help Lightning, Augmentarium, and Augmedics are our 4 picks to watch out for. To learn more about the global distribution of these 4 and 126 more startups, check out our Heat Map!

Our Innovation Analysts recently looked into emerging technologies and up-and-coming startups in the healthcare industry. As there is a large number of startups working on a wide variety of solutions, we decided to share our insights with you. So, let’s take a look at promising Augmented Reality (AR) knowledge supplementation solutions.

For our 4 picks of AR knowledge supplementation startups, we used a data-driven startup scouting approach to identify the most relevant solutions globally. The Global Startup Heat Map below highlights 4 interesting examples out of 130 relevant solutions. Depending on your specific needs, your top picks might look entirely different.

With the advent of AR and lowered cost of headsets, young and inexperienced surgeons are increasingly turning to the technology during their first operations to receive assistance from their more experienced counterparts. This AR is similarly used in remote care and consultations from doctors without the need for patients to visit a clinic.

Read Full Story at StartUs Insights

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together using AR remote visual support. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using AR Remote Visual Support

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can annotate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using remote visual support from Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see AR remote visual support in action? Schedule a free demo here.

Help Lightning Helps Parents Install Car Seats Correctly

September 18, 2019

Surprisingly, nearly 80% of car seats on the road today are installed incorrectly. UAB Youth Safety Lab is working in collaboration with Safe Kids International to help improve these statistics. Help Lightning’s Merged Reality connects parents in remote locations with car seat installation experts. The results are impressive.

Watch the video here

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

AR Field Service Apps: Five Top Providers

September 13, 2019

A new IDC Innovators report profiles five companies providing augmented reality (AR) in field service applications. The companies are allowing manufacturers to close the gap between remote field workers.

The ability to deliver exceptional experiences for customers has never been more critical to manufacturers and service organizations. The desire for a great set of tools is leading to augmented reality. Such applications and platforms enable a real-time connection between an expert and the field worker.

IDC defines AR as a technology that blends together the real world and the digital world. AR technology is often first leveraged via a mobile device such as a smartphone or a tablet. These AR tools and platforms can also enable remote experts to help with field techs and help deliver real-time support to customers.

Read Full Story at Businesswire

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to train your techs to utilize AR in field service? Schedule a free demo here.

Help Lightning Strikes Success Using Nexmo Video API

September 2, 2019

Many of Help Lightning’s customers manufacture relatively complex pieces of equipment. To support these kinds of users, companies typically offer an 800 number that connects to a call center. If an issue can’t be resolved over a phone call, then a field service technician must be dispatched to help. However, that process can be extremely time-, cost- and labor-intensive for the manufacturer and end up offering a poor experience to their customers. Therefore it is imperative to fix the problem as quickly and effectively as possible. Using Help Lightning has proven extremely beneficial to such companies.

Read Full Story at Nexmo

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

15 Remote Assistance Apps - Augmented Reality

June 24, 2019

Comparing the present-day states of the consumer and enterprise sectors of augmented reality is like evaluating the merits of sports car versus work trucks. Like consumer AR, sports cars are sexy and exciting, but perhaps a bit impractical at times. On the other hand, enterprise AR (and remote assistance apps) is utilitarian, but it gets the job done and, in the long run, pays for itself.

And that’s why AR headsets, like the HoloLens and the Magic Leap One, and smartglasses, such as Google Glass, Vuzix M Series, Epson Moverio, and others, are aimed at business buyers rather than mainstream markets.

Despite some marvelous innovations in the enterprise space, the bread and butter of enterprise AR apps consist of hands-free workflow guidance and remote assistance. In fact, most companies that offer a workflow guidance solution also provide a compatible remote assistance app. On the other hand, there are also a number of software companies that concentrate solely on the remote AR apps.

Read Full Story at Next Reality

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

7 Tried-and-True Tips for Successful Technology Adoption

June 10, 2019

Over the past 24 months, I have worked with over 50 service organizations to help them address adoption. What has become clear to me is that Merged Reality is no longer a technology play. Rather, Merged Reality is much more about change management and behavior change than it is about technology. It requires organizations to change the mindsets of service professionals. To change service processes. It means getting out of a comfort zone and committing to deliver service in a new way. And the reality is that none of these changes are easy.

In order to help service leaders who are in the process of deploying a Merged Reality solution or for those who are struggling to successfully get one off the ground, I wanted to share 7 Best Practices For Merged Reality Adoption that I’ve seen proven to drive change and adoption.

  1. Build A Compelling Business Case. Start hereMake sure everyone knows what you are hoping to accomplish through the use of a Merged Reality solution and why you are launching this initiative now. Has there been a compelling event that pushed this initiative to the forefront? Be clear as to the reason this initiative is being put in place. Focus on the what and why of the program.

Read Full Story at Future of Field Service

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Technology Adoption

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can annotate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can easily adopt technology, solving any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Augmented Reality: The Future Of Field Service

February 21, 2019

Companies are already deploying AR for service applications to improve resolution rates and address the looming technician shortage.
Augmented reality and virtual reality (AR/VR) have made tremendous strides over the past Afew years. Goldman Sachs has forecast that the market for these technologies will reach $80 billion by 2025, and they generally rank near the top of most analysts’ hot technology lists.

Read Full Story at Field Technologies

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Mixed Reality Technology to ‘Teleport’ A Tech’s Helping Hands

August 1, 2018

When you call the cable company to troubleshoot an issue, you’re often walked through steps that are easy to misunderstand, leaving you and the technician on the phone frustrated. Part of that may be the method of delivery, as studies in the Journal of Nonverbal Behavior show that adding gestures and non-verbal cues substantially improves speed of understanding.

That’s where Help Lightning, a mixed reality technology, can help. The technology allows for two real-time views from two separate devices to merge into one live stream, so the expert can use their hands or a pointer to show specific instructions on the screen as the other party shows them a view of the issue. 

Neurosurgeon Dr. Bart Guthrie, of the University of Alabama-Birmingham, originally developed the technology to provide surgical assists from a thousand miles away. Hypepotamus interviews Gary York, CEO of Help Lightning, to explain how a mixed reality mobile platform, can help.

Read Full Story at Hypepotamus

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Mixed Reality Technology

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

The ‘Southern Silicon Valley’

June 1, 2018

Three weeks after Forbes published a deep-dive about the Magic City’s strides to become a tech hub, entitled “Inside Birmingham’s Bid To Become The Southern Silicon Valley,” Barron’s hailed the city in an article with the title “Add Birmingham To Tech’s Growing List of Hubs.” Help Lightning, a virtual reality tool for customer-service agents to install or fix equipment, earned Barron’s mention as a successful startup headquartered at Innovation Depot, Birmingham’s tech startup hub.

Read Full Story at Yellowhammer

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

How 170-Year-Old BUNN Is Modernizing Service

May 31, 2018

BUNN has innovated service delivery with technologies inlcuding field service management, IoT, and augmented reality (AR). Most recently, BUNN has deployed an AR solution from Help Lightning to onboard and train field technicians quickly and effectively to keep up with the company’s growth.

Read Full Story at Field Technologies Magazine

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Help Lightning Named Birmingham's Rise of the Rest Finalist

May 7, 2018

Birmingham Business Journal introduces readers to Help Lightning, a Birmingham’s Rise of the Rest pitch competition finalist.

Read Full Story at BBJ

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Remote Assistance Technology

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see remote assistance technology in action? Schedule a free demo here.

Innovation Apparent At Field Service USA 2018

April 24, 2018

Interest in augmented reality (AR) applications is growing as evidenced at the Field Service USA event. Real-world success stories like those relayed by Tim Spencer, sr. VP and GM of service operations at BUNN helped to solidify the view of what AR can do in field service by those who have yet to adopt.

Read Full Story at Field Technologies Online

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Interest in a AR technology solution

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Fresenius Kabi Modernizes Service With Augmented Reality

March 18, 2018

The use of augmented reality (AR) in field service has shifted from hypothetical to reality with companies experiencing benefits such as remote resolution and stronger training and support of field workers. Fresenius Kabi is a global health care company that specializes in lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition. Ryan Snellings is currently leading Fresenius Kabi’s service organization on its journey from cost center to profit center, and the use of AR is one part of that journey.

Read Full Story at Field Technologies Online

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Profiles in Entrepreneurship — Gary York

August 13, 2017

TechBuilders features an entrepreneurial profile on Gary York, Help Lightning’s CEO.

Read Full Story at TechBuilders

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

The Best Augmented Reality Solution You'll Ever Implement

June 26, 2017

2017 has been a break-out year for AR within the Field Service Industry. Many vendors hit the market with AR products and solutions with award-winning products, and successful deployments with Field Service companies. Michael Blumberg put together a brief set of criteria to keep in mind when identifying an optimal AR solution.

Read Full Story at Field Technologies Online

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

The Proposition of AR Value In Field Service

May 22, 2017

May/June issue of Field Technologies Magazine explores the current state of AR Value in field service as featured at Field Service USA 2017. The use of AR in field service is shifting from a hypothetical concept to a reality. Field Service USA 2017 once again featured AR solutions — but this time, the conversation centered on actual use cases and early deployments driving real business benefit.

Read Full Story at Field Technologies Online

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

AR Value In Field Service

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to learn more about AR value In field service? Schedule a free demo here.

Technology Spotlight: Mobile Merged Reality

February 23, 2016

Field Service News features Help Lightning’s mobile merged reality, an innovative mobile solution which goes beyond augmented reality (AR) to redefine the future of help.

Read Full Story at Field Service News

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Experience Mobile Merged Reality and Virtual Presence

February 17, 2016

Transformational Service Tool Arrives in the App Stores

BIRMINGHAM, AL., Feb 17, 2016 — Help Lightning, Inc. wants to transform the service industry with mobile, patented technology. That allows users needing or giving help to be virtually present with one another on any smartphone or tablet. The Help Lightning mobile merged reality and virtual presence app digitally merges two real-time environments for instant, interactive help sessions. Merged reality means two individuals on opposite sides of the earth combine their “real” worlds.

With Help Lightning a service expert simply makes a help lightning call to virtually reach inside the customer’s environment in order to diagnose, educate and/or resolve issues. Subcontractors or new employees easily and instantly bring the super-expert, who may be a continent away, to any situation. Companies can establish more powerful customer relationships by changing the speed, quality and responsiveness of their service organization.

“We have completely re-imagined how businesses, customers and employees are able to give and receive help;” That’s Drew Deaton, CEO of Help Lightning. “We’ve eliminated the frustrations and inadequacies of phone or video chat with immersive interaction that provides natural gesturing, visual cueing and other non-verbal communication to improve cognition and outcomes.”

Customization Options

Help Lighting customers have the option to brand and integrate their help processes with the merged reality platform to quickly solve problems for customers, assist on-site personnel, eliminate wasteful trips, minimize delays, maximize uptime or differentiate the way products are sold, implemented and serviced. Deaton explains, “Our customers use Help Lighting to set themselves apart from their competitors and grow their revenue.”

Download Help Lightning from the Apple App Store for any iOS devices or go to Google Play for Android devices. One user can use an iPhone, while the other might use a Samsung Galaxy tablet. Nothing special is needed to start a Merged Reality and Virtual Presence session. However, Help Lightning is designed to work with the emerging suite of smartphone compatible, visual wearable devices.

To learn more, contact us.

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

The 20 most influential people in field service

February 16, 2016

Dr. Bart Guthrie, a UAB Neurosurgeon and Help Lightning co-founder Makes the Top 20 Most Influential People in Field Service.

Read Full Story at Field Service News

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Southern Comfort for US field service professionals – Field Service Fall review

November 3, 2015

…And in fact the absolute star turn of the three days was provided by Augmented Reality solution Help Lightning. Developed in part by neurosurgeon Bart Guthrie, Help Lightning uses augmented reality to deliver remote guidance. The impact for field service of augmented reality is massive, potentially slashing a phenomenal amount of outgoing costs by allowing experienced engineers to guide local onsite engineers on how to make a fix themselves, instead of having to get the experienced engineer onsite.

Read Full Story at Field Service News

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

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