Business has been good for Help Lightning, a virtual expertise company founded by Bart Guthrie, a neurosurgeon based at the University of Alabama at Birmingham. Guthrie wanted to be able to support surgery from 1,000 miles away, but wanted to be more of a participant than simply a passive viewer guiding surgeons while watching on a screen. He and CEO Gary York developed what they call a “virtual interactive presence,” merging video streams so that remote helpers can aid those conducting surgery in person by gesturing onscreen to where a surgeon should make an incision.
Sheba Medical Center in Israel and broadband provider Cox Communications Inc. are among several organizations that have found new uses for augmented reality during the coronavirus pandemic, and they plan to continue using the data-visualization technology beyond the crisis. Help Lightning saw 435% growth in customers using its technology to conduct thousands of calls related to remote assistance between February and April because of the pandemic, said Gary York, chief executive of the company.
Field service is always expensive. Travel is one big cost. More costly yet is response time. Under the best of circumstances, it can take 24 hours or more to get a tech on site. What product manufacturer, even in normal times, can afford 24 hours of a machine being down? Many packaging machine builders are supporting their customers remotely now using a variety of technologies. Here are six options:
There’s still a lot of hype surrounding Augmented Reality and the market is rapidly maturing. Right now, there are billions of devices (smartphones and tablets) in use that are capable of AR functionality and completely compatible with Help Lightning – the world’s leading Remote Expertise video support solution. Mobile device AR will pave the way for broad AR adoption.
Having already embraced digital technology, Munters has the tools and platforms in place to continue service operations remotely. But recognizing the impact the pandemic would have on its customer base, the supplier of sustainable climate control solutions turned to Help Lightning’s remote assistance so they could continue customer support and avoid operational disruptions both in the field and in its manufacturing facilities.
The coronavirus (Covid-19) pandemic continues to have political and economic turmoil all over the world, affecting business and consumer activities. Against this backdrop, digital transformation has become crucial to enterprises for operational resilience. While digitally active companies have been able to play to their strengths, others are increasingly considering digitalization as a choice better now than late or never, says GlobalData, a leading data and analytics company. “At this point, where it is critical for enterprises to rapidly respond and remain sustainable, digital transformation has emerged to be the silver lining.”
The COVID-19 global pandemic has forced companies to implement social distancing, telework, and keep operating despite bans on travel and of groups over ten. One Birmingham firm is helping businesses operating in this challenging online environment. Help Lightning has a high-tech solution allowing technicians to remotely guide on-site equipment repairs and perform other mission-critical tasks for customers in manufacturing, health care and other industries. The company has seen demand for its services soar since the coronavirus crisis began.
Until recently, Munters had been reliant on site visits to clients, not just to assess their needs and install new equipment, but also to service, repair, and upgrade systems that were already in place. The company’s shift towards a more service-led business model persuaded it to explore new ways to minimize the need for expensive site visits, while still supporting their engineering teams and customers to the high standards they had come to expect.
Needless to say, those strategic aims have been dramatically underlined by the coronavirus pandemic, which has created an urgent need for remote assistance capabilities to help engineers sidestep travel restrictions, maintain systems, and keep the customer happy.
During the COVID-19 outbreak, many companies are wrestling with the challenges of travel bans and social distancing practices, but one Birmingham firm is offering a way to keep business operations going through mobile augmented reality technology. Help Lightning’s high-tech solution allows technicians to remotely guide on-site equipment repairs and perform other mission-critical tasks for customers in manufacturing, health care, and other industries.
“We are pleased to partner with Help Lightning to bring this hands-free remote expert experience to companies facing immediate operational challenges. The combined solution of Help Lightning with the Vuzix M400 Smart Glasses is a robust merged reality application that has been optimized for enterprise customers,” said Paul Travers, President and Chief Executive Officer at Vuzix.