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Help Lightning in the News

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Help Lightning Adds $3M in Growth Equity to Series A Round

June 1, 2021

Remote assistance innovator adds Larsen & Toubro, Engage as strategic investors 

Help Lightning Joins Zebra Technologies’ PartnerConnect Program and Achieves Solution Validation

May 11, 2021

Remote visual assistance software enables remote support, real-time collaboration and problem solving for Zebra customers.

Help Lightning’s Remote Assistance Software Receives Two Gold Stevie Awards

May 4, 2021

Company recognized in two categories by The 19th Annual American Business Awards®

Remote Assistance Software: A Conduit For Transformation

March 25, 2021

One of the most notable trends in the service industry over the past year has been the obvious need for and rapid growth of remote assistance software. While the pandemic has necessitated remote service delivery on a scale never before seen, the technology behind remote support isn’t new. In fact, pre-COVID, organizations were increasingly exploring touchless service and investing in remote assistance software for field service, call centers and technical support. What’s more, the attentiveness of remote support and the speed of resolution already had customer appeal. The pandemic simply thrust the versatility and value of the technology into the spotlight.

Help Lightning Remote Assistance Software Now Available on Genesys AppFoundry

March 16, 2021

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues

Growth for Help Lightning: A Banner Year

December 23, 2020

Company achieves 110% growth in customer base for its virtual expertise software. New enterprise customers include Pfizer and Cox Communications.

Best Remote Assistance Software - A Win at ISG

December 4, 2020

Help Lightning was voted best remote assistance software at the ISG Startup Challenge at the ISG Digital Business Summit, November 17-18. After hearing entrepreneurs from three startups pitch their businesses to a panel of judges, audience members voted in a live poll for Help Lightning’s virtual expertise software, which service organizations and call centers use to visually collaborate remotely with colleagues or customers as if they are working side-by-side.

Medical technology gives healthcare a shot in the arm

November 24, 2020

Digital tools for medical technology have sharply improved the response to the threat of infection and all sorts of disease.

However, AI and machine learning are being deployed to help develop potential new drugs and to diagnose and treat patients. The UK government recently unveiled a £140m fund over three years to accelerate the testing and evaluation of the most promising AI technologies to support the NHS.

Virtual Inspections Gain Traction

November 6, 2020

Delaware’s New Time Saving Measures Include Virtual Inspections

Delaware’s New Castle County began performing virtual business inspections in 2016 as a time-saving measure for re-inspections. During the COVID-19 pandemic, however, the practice has become an important way to protect inspectors and customers.

Vonage Video API lets Help Lightning Strike Success

September 16, 2020

“The Vonage Video API got our attention early on, as a leader in implementing WebRTC, “said York. “The Vonage API provides world-class, reliable and scalable WebRTC and the Vonage team has been very willing to work with us to make sure that our technical and performance needs are being met.”

Alabama Startup Closes Pandemic-Fueled Series A

August 15, 2020
Help Lightning closed an $8 million Series A fueled, in part, by the Covid-19 pandemic.

An Alabama startup that provides virtual expertise software for surgeons and home repair technicians alike has closed an $8 million Series A that was fueled, in part, by the Covid-19 pandemic.

Help Lightning raises $8 million for remote training tools

August 14, 2020

In the four years since Help Lightning first began pitching its services out of its Birmingham, Ala. headquarters, the company has managed to sign up 100 customers for its remote training tools including some large Fortune 500 companies like Cox Communications, Siemens, and Boston Scientific.

Help Lightning Closes $8M Investment with Resolve

August 13, 2020

BIRMINGHAM, Ala., Aug. 13, 2020 (GLOBE NEWSWIRE) — Help Lightning today announced that it has closed an $8 million investment of Series A funding. This financing will be used to scale the business. In addition, it will fuel more innovation; the aim being to improve field service organizations and call center first-time fix rates.

The Future of Healthcare looks a lot like Zoom

July 8, 2020

Business has been good for Help Lightning, a virtual expertise company founded by Bart Guthrie, a neurosurgeon based at the University of Alabama at Birmingham. Guthrie wanted to be able to support surgery from 1,000 miles away, but wanted to be more of a participant than simply a passive viewer guiding surgeons while watching on a screen. He envisioned the future of healthcare. He and CEO Gary York developed what they call a “virtual interactive presence,” merging video streams so that remote helpers can aid those conducting surgery in person by gesturing onscreen to where a surgeon should make an incision.

Coronavirus Pandemic Brings New Use Cases for AR

May 29, 2020

Sheba Medical Center in Israel and broadband provider Cox Communications Inc. are among several organizations that have found new uses for augmented reality during the coronavirus pandemic, and they plan to continue using the data-visualization technology beyond the crisis. Help Lightning saw 435% growth in customers using its technology to conduct thousands of calls related to remote assistance between February and April because of the pandemic, said Gary York, chief executive of the company.

6 Options for Remote Packaging Machine Servicing

May 13, 2020

Field service is always expensive. Travel is one big cost. More costly yet is response time. Under the best of circumstances, it can take 24 hours or more to get a tech on site. What product manufacturer, even in normal times, can afford 24 hours of a machine being down? Many packaging machine builders are supporting their customers with remote packaging.

30 Fastest Growing Private Companies to Watch in 2020

May 7, 2020

There’s still a lot of hype surrounding Augmented Reality and there are many growing private companies. Right now, there are billions of devices (smartphones and tablets) in use that are capable of AR functionality and completely compatible with Help Lightning – the world’s leading Remote Expertise video support solution. Mobile device AR will pave the way for broad AR adoption.

Live Video Call: How AR is Helping Companies

May 5, 2020

The current market environment has required new thinking from organizations; business needs to continue despite the difficult circumstances. Now, more than ever, remote assistance with a live video call and augmented reality are key to business continuity.

How Augmented 'Merged' Reality Is Helping Homeowners During Coronavirus

May 1, 2020

Gary York, CEO of Help Lightning, joins ‘Your Future Home’ to discuss how the company’s technology allows technicians to be hands-on from afar through what’s called augmented ‘merged’ reality.

Watch the segment on Cheddar

Digital transformation crucial to enterprises

April 24, 2020

The coronavirus (Covid-19) pandemic continues to have political and economic turmoil all over the world, affecting business and consumer activities. Against this backdrop, digital transformation has become crucial to enterprises for operational resilience. Other companies are increasingly considering digitalization as a choice better now than late or never, says GlobalData. “At this point, digital transformation has emerged to be the silver lining.”

Birmingham company allows you to operate remotely

April 23, 2020

The COVID-19 global pandemic has forced companies to implement social distancing, telework, and keep operating despite bans on travel and of groups over ten. One Birmingham firm is helping businesses operating in this challenging online environment. Help Lightning has a high-tech solution allowing technicians to operate remotely to guide on-site equipment repairs and perform other mission-critical tasks for customers in manufacturing, health care and other industries. The company has seen demand for its services soar since the coronavirus crisis began.

Roll out remote field service in just days

April 21, 2020

Until recently, Munters had been reliant on site visits to clients, not just to assess their needs and install new equipment, but also to service, repair, and upgrade systems that were already in place. The company’s shift towards a more service-led business model persuaded it to explore new ways to minimize the need for expensive site visits, while still supporting their engineering teams and customers to the high standards they had come to expect. This created pressure to roll out remote field service fast.

A high-tech helping hand from Birmingham firm

April 20, 2020

During the COVID-19 outbreak, many companies are wrestling with the challenges of travel bans, but one Birmingham firm is offering a way to keep business operations going through mobile augmented reality technology. Help Lightning’s high-tech solution allows technicians to remotely guide on-site equipment repairs and perform other mission-critical tasks for customers in manufacturing, health care, and other industries.

Vuzix Announces M400 Smart Glasses Support Help Lightning’s Merged Reality Platform

April 16, 2020

“We are happy to partner with Help Lightning to bring this hands-free remote expert experience to companies facing immediate operational challenges. The combined solution of Help Lightning with the Vuzix M400 Smart Glasses is a robust merged reality application that has been optimized for enterprise customers,” said Paul Travers, President and Chief Executive Officer at Vuzix.

Read Full Story Vuzix

The Augmented Reality Cable Technician is Here

April 10, 2020

What if there were a way for a cable technician to come to your home and guide you through the diagnostics and repair in real-time without once stepping inside your home? That’s what Cox Cable‘s On-site with Virtual Assist service does, using an augmented reality (AR) platform created by Birmingham, Alabama-based Help Lightning.

Here's how Cox is helping you fix your cable.

April 7, 2020

Due to the coronavirus and social distancing directives, cable firms will still send out a technician as a last resort, but they might not enter your home. Cox is helping you by working with Help Lightning, which can “provide remote assistance as though they’re working side-by-side.” Technicians can demonstrate by drawing on the screen and providing examples and directions on screen.

Remote Assistance 101 and How Field Service Companies are Using AR During the Pandemic

March 24, 2020

Kris Oldland, Editor-in-Chief, Field Service News is joined by Gary York and Evans Manolis of Help Lightning who discuss the practicalities of a remote expertise tool for field service organizations. This was a jam packed session filled with many on point questions from an audience of over 180 field service professionals across the world. Listen to it now!

Watch the Webcast on Field Service News

Help Lightning launches COVID Rapid Response Strategy

March 23, 2020

Help Lightning has launched a new COVID Rapid Response Strategy in response to pandemic travel bans and quarantines. The COVID Rapid Response Strategy will provide a fast-track for new customers to have a complete implementation of Help Lightning’s Remote Expertise solution up and running in less than 24 hours. Reaching beyond the frustrations and inadequacies of phone calls or simple video chat, Help Lightning creates a real-time virtual interactive work environment dramatically reducing the need for travel.

Remote Expertise Provides "Hands-On" Support

March 1, 2020

Every member of the team at a manufacturing facility plays a crucial and indispensable role in the operation’s overall success, but no one more so than those responsible for keeping the machine tools not only up and running, but doing so at maximum capacity. Downtime must be avoided at all costs, and should it occur, it must be remedied ASAP. Remote Expertise is the answer for hands on support.

Making the Case for Remote Expertise Service Delivery

January 27, 2020

The findings from SFG℠’s 2020 Remote Expertise Benchmark Survey clearly reflect a strong level of receptivity and acceptance of Remote Expertise service delivery. More than three-quarters of respondents (80%) indicate that they believe Remote Expertise represents, or will represent, a fundamental shift in the way they deliver service and support to their customers. Even better, their respective confidence levels are fairly high with respect to those believing that their current (and planned) technology investments are sufficient to support Remote Expertise (61%); and that their business, headcount and service apparatus can support Remote Expertise (65%).

4 Top Knowledge AR Remote Visual Support Startups

January 13, 2020

We analyzed 130 AR knowledge supplementation startups. Orca Health, Help Lightning, Augmentarium, and Augmedics are our 4 picks to watch out for. To learn more about the global distribution of these 4 and 126 more startups, check out our Heat Map!

Help Lightning Helps Parents Install Car Seats Correctly

September 18, 2019

Surprisingly, nearly 80% of car seats on the road today are installed incorrectly. UAB Youth Safety Lab is working in collaboration with Safe Kids International to help improve these statistics. Help Lightning’s Merged Reality connects parents in remote locations with car seat installation experts. The results are impressive.

Watch the video here

AR Field Service Apps: Five Top Providers

September 13, 2019

A new IDC Innovators report profiles five companies providing augmented reality (AR) in field service applications. The companies are allowing manufacturers to close the gap between remote field workers.

The ability to deliver exceptional experiences for customers has never been more critical to manufacturers and service organizations. The desire for a great set of tools is leading to augmented reality. Such applications and platforms enable a real-time connection between an expert and the field worker.

Help Lightning Strikes Success Using Nexmo Video API

September 2, 2019

Many of Help Lightning’s customers manufacture relatively complex pieces of equipment. To support these kinds of users, companies typically offer an 800 number that connects to a call center. If an issue can’t be resolved over a phone call, then a field service technician must be dispatched to help. However, that process can be extremely time-, cost- and labor-intensive for the manufacturer and end up offering a poor experience to their customers. Therefore it is imperative to fix the problem as quickly and effectively as possible. Using Help Lightning has proven extremely beneficial to such companies.

Read Full Story at Nexmo

15 Remote Assistance Apps - Augmented Reality

June 24, 2019

Comparing the present-day states of the consumer and enterprise sectors of augmented reality is like evaluating the merits of sports car versus work trucks. Like consumer AR, sports cars are sexy and exciting, but perhaps a bit impractical at times. On the other hand, enterprise AR (and remote assistance apps) is utilitarian, but it gets the job done and, in the long run, pays for itself.

7 Tried-and-True Tips for Successful Technology Adoption

June 10, 2019

Over the past 24 months, I have worked with over 50 service organizations to help them address adoption. What has become clear to me is that Merged Reality is no longer a technology play. Rather, Merged Reality is much more about change management and behavior change than it is about technology. It requires organizations to change the mindsets of service professionals. To change service processes. It means getting out of a comfort zone and committing to deliver service in a new way. And the reality is that none of these changes are easy.

Augmented Reality: The Future Of Field Service

February 21, 2019

Companies are already deploying AR for service applications to improve resolution rates and address the looming technician shortage.
Augmented reality and virtual reality (AR/VR) have made tremendous strides over the past Afew years. Goldman Sachs has forecast that the market for these technologies will reach $80 billion by 2025, and they generally rank near the top of most analysts’ hot technology lists.

Read Full Story at Field Technologies

Mixed Reality Technology to ‘Teleport’ A Tech’s Helping Hands

August 1, 2018

When you call the cable company to troubleshoot an issue, you’re often walked through steps that are easy to misunderstand, leaving you and the technician on the phone frustrated. Part of that may be the method of delivery, as studies in the Journal of Nonverbal Behavior show that adding gestures and non-verbal cues substantially improves speed of understanding.

The ‘Southern Silicon Valley’

June 1, 2018

Three weeks after Forbes published a deep-dive about the Magic City’s strides to become a tech hub, entitled “Inside Birmingham’s Bid To Become The Southern Silicon Valley,” Barron’s hailed the city in an article with the title “Add Birmingham To Tech’s Growing List of Hubs.” Help Lightning, a virtual reality tool for customer-service agents to install or fix equipment, earned Barron’s mention as a successful startup headquartered at Innovation Depot, Birmingham’s tech startup hub.

Read Full Story at Yellowhammer

How 170-Year-Old BUNN Is Modernizing Service

May 31, 2018

BUNN has innovated service delivery with technologies inlcuding field service management, IoT, and augmented reality (AR). Most recently, BUNN has deployed an AR solution from Help Lightning to onboard and train field technicians quickly and effectively to keep up with the company’s growth.

Read Full Story at Field Technologies Magazine

Help Lightning Named Birmingham's Rise of the Rest Finalist

May 7, 2018

Birmingham Business Journal introduces readers to Help Lightning, a Birmingham’s Rise of the Rest pitch competition finalist.

Read Full Story at BBJ

Innovation Apparent At Field Service USA 2018

April 24, 2018

Interest in augmented reality (AR) applications is growing as evidenced at the Field Service USA event. Real-world success stories like those relayed by Tim Spencer, sr. VP and GM of service operations at BUNN helped to solidify the view of what AR can do in field service by those who have yet to adopt.

Read Full Story at Field Technologies Online

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Interest in a AR technology solution

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Fresenius Kabi Modernizes Service With Augmented Reality

March 18, 2018

The use of augmented reality (AR) in field service has shifted from hypothetical to reality with companies experiencing benefits such as remote resolution and stronger training and support of field workers. Fresenius Kabi is a global health care company that specializes in lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition. Ryan Snellings is currently leading Fresenius Kabi’s service organization on its journey from cost center to profit center, and the use of AR is one part of that journey.

Read Full Story at Field Technologies Online

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Profiles in Entrepreneurship — Gary York

August 13, 2017

TechBuilders features an entrepreneurial profile on Gary York, Help Lightning’s CEO.

Read Full Story at TechBuilders

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

The Best Augmented Reality Solution You'll Ever Implement

June 26, 2017

2017 has been a break-out year for AR within the Field Service Industry. Many vendors hit the market with AR products and solutions with award-winning products, and successful deployments with Field Service companies. Michael Blumberg put together a brief set of criteria to keep in mind when identifying an optimal AR solution.

Read Full Story at Field Technologies Online

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

The Proposition of AR Value In Field Service

May 22, 2017

May/June issue of Field Technologies Magazine explores the current state of AR Value in field service as featured at Field Service USA 2017. The use of AR in field service is shifting from a hypothetical concept to a reality. Field Service USA 2017 once again featured AR solutions — but this time, the conversation centered on actual use cases and early deployments driving real business benefit.

Read Full Story at Field Technologies Online

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

AR Value In Field Service

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to learn more about AR value In field service? Schedule a free demo here.

Technology Spotlight: Mobile Merged Reality

February 23, 2016

Field Service News features Help Lightning’s mobile merged reality, an innovative mobile solution which goes beyond augmented reality (AR) to redefine the future of help.

Read Full Story at Field Service News

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Experience Mobile Merged Reality and Virtual Presence

February 17, 2016

Transformational Service Tool Arrives in the App Stores

BIRMINGHAM, AL., Feb 17, 2016 — Help Lightning, Inc. wants to transform the service industry with mobile, patented technology. That allows users needing or giving help to be virtually present with one another on any smartphone or tablet. The Help Lightning mobile merged reality and virtual presence app digitally merges two real-time environments for instant, interactive help sessions. Merged reality means two individuals on opposite sides of the earth combine their “real” worlds.

With Help Lightning a service expert simply makes a help lightning call to virtually reach inside the customer’s environment in order to diagnose, educate and/or resolve issues. Subcontractors or new employees easily and instantly bring the super-expert, who may be a continent away, to any situation. Companies can establish more powerful customer relationships by changing the speed, quality and responsiveness of their service organization.

“We have completely re-imagined how businesses, customers and employees are able to give and receive help;” That’s Drew Deaton, CEO of Help Lightning. “We’ve eliminated the frustrations and inadequacies of phone or video chat with immersive interaction that provides natural gesturing, visual cueing and other non-verbal communication to improve cognition and outcomes.”

Customization Options

Help Lighting customers have the option to brand and integrate their help processes with the merged reality platform to quickly solve problems for customers, assist on-site personnel, eliminate wasteful trips, minimize delays, maximize uptime or differentiate the way products are sold, implemented and serviced. Deaton explains, “Our customers use Help Lighting to set themselves apart from their competitors and grow their revenue.”

Download Help Lightning from the Apple App Store for any iOS devices or go to Google Play for Android devices. One user can use an iPhone, while the other might use a Samsung Galaxy tablet. Nothing special is needed to start a Merged Reality and Virtual Presence session. However, Help Lightning is designed to work with the emerging suite of smartphone compatible, visual wearable devices.

To learn more, contact us.

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

The 20 most influential people in field service

February 16, 2016

Dr. Bart Guthrie, a UAB Neurosurgeon and Help Lightning co-founder Makes the Top 20 Most Influential People in Field Service.

Read Full Story at Field Service News

How Help Lightning Works

When someone encounters a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

Southern Comfort for US field service professionals – Field Service Fall review

November 3, 2015

A story about field service professionals…And in fact the absolute star turn of the three days was provided by Augmented Reality solution Help Lightning. Developed in part by neurosurgeon Bart Guthrie, Help Lightning uses augmented reality to deliver remote guidance. The impact for field service of augmented reality is massive, potentially slashing a phenomenal amount of outgoing costs by allowing experienced engineers to guide local onsite engineers on how to make a fix themselves, instead of having to get the experienced engineer onsite.

Read Full Story at Field Service News

How Help Lightning Supports Field Service Professionals

When field service professionals encounter a complex issue, they need an expert to be onsite immediately. With Help Lightning’s virtual expertise software, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

Want to see the best new tech in action? Schedule a free demo here.

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