Companies in the industrial equipment industry across the globe rely on Help Lightning. Across all industries we serve, over 200 companies and 60,000 users across 90 countries rely upon Help Lightning to effectively collaborate, solve problems and maintain their critical equipment uptime.
Reduce Resolution Time
Waiting for a technician to arrive onsite can take days instead of hours. Resolve problems faster with a remote-first solution.
Increase First Time Fix Rate
Understand the issue in advance, send the right parts, and ensure the right expertise is applied to the problem and avoid a second trip.
Reduce Operational Costs
From efficient training & onboarding to avoiding unnecessary travel, reduce costs with a remote first approach.
Planned Shutdown Maintenance
Shutdown maintenance can be costly, as it can only be performed when equipment is not in use. It is also a complex process, requiring several team members and engineers to complete maintenance quickly and avoid prolonged closures.
The ability to engage all required maintenance team members using remote software. This allows teams to work fast and stay on schedule. Now you can monitor all facets of the shutdown no matter where team members are located.
Service & Repair
Industrial equipment suppliers spend a lot of time and money sending technicians on service calls. Whether it’s an industrial freezer or a printer, companies usually do not have specialists onsite. So who’s there to help when something goes wrong?
Remote visual assistance software allows industrial equipment customers to call in help in real time. Using merged video sharing, a specialist can be available to virtually walk customers through exactly what needs to be done. This can resolve the problem and provide very specific troubleshooting instructions.
In cases where a technician is necessary onsite, they will arrive prepared with a complete understanding of the problem. They will also be ready with the right parts and tools to fix equipment quickly.
Equipment Installation
Equipment installation is typically dependent on the installation engineer’s availability. Getting engineers on site is costly and time consuming.
Remote virtual assistance software enables engineers to use their expertise virtually guide customers through the installation process. They can provide accurate directions, and call in additional experts as needed.
Support is available in real time, helping to ensure equipment is properly installed. This is true even if the person doing the hands-on work is not familiar with the installation process.
Helping Manufacturing Customers
Success Stories
What Some of Our Customers Are Saying
“Our sales team can use Help Lightning for walkthroughs with customers to verify if a system is a good fit for them. We can also reduce follow-up and support visits.”
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Additional Resources
June 2, 2022
How Remote Visual Assistance Enables Customer Self Service
Remote visual assistance technology supports customer self service and elevates the overall customer experience.
Learn More about How Remote Visual Assistance Enables Customer Self Service
November 30, 2021
New Help Lightning Website: Introduction
We are excited to introduce the new Help Lightning website! There are many sections on the new site to better explain our value for enterprise organizations looking to improve key metrics such as first time…
September 28, 2021
Augmented Reality In Customer Service: What Outcomes Can We Expect?
Hubspot recently referred to augmented reality customer service as a “game changer,” and they’re not alone. Goldman Sachs predicts AR will soar to a $80 billion market by 2025, while Tractica expects the number of…
Learn More about Augmented Reality In Customer Service: What Outcomes Can We Expect?