Kris Oldland (Field Service News) has conducted detailed interviews with one of the pioneers and a true industry leader in this field, Help Lightning, as well as hearing directly from Revolution Retail Systems, a company that has not only adopted the technology but has been able to do so effectively, efficiently and in just a matter of months.
In this paper, he explores how they have seen huge benefits to both their productivity and also customer satisfaction levels.
As part of his research for this paper, Kris interviewed Gary York, CEO and Evans Manolis, Senior Consultant of Help Lightning, to understand the technology’s evolution. Separately, he interviewed Clay Barker, Director, Service and Support, Revolution Retail Systems.
