Skip to Content
Hero - Guides


Three blue stripes

A Guide To Maximizing Service Revenue

Several years before the COVID-19 Pandemic, innovative FSOs turned toward Augmented Reality (AR) tools and applications to provide customers with a Remote Visual Assistance (RVA) experience. 

RVA provides a visual display of the customer’s equipment and allows the help provider (i.e., Tech Support Specialist) to see the problem directly. This “I see what you see” model provides the best scenario for providing remote support. But it also provides avenues for revenue growth.

This guide presents the case for a hybrid service model including Remote Visual Assistance software.

Cover of the guide, with a woman in a hard hat looking at a tablet held in her hands

This guide addresses:

  • Challenges to Cost reduction
  • Monetizing Remote Visual Assistance
  • Three RVA First Approaches
  • Defining Success

Complete the form to download the complete guide.

Download the Guide

iPad frame

Explore the
Help Lightning Platform

See how our AR-enabled technology provides
everyday value to you and your customers.


Request a product demonstration from one of our experts.

Request Demo


We’d like to understand your needs and provide a value analysis.

Value Analysis