Several years before the COVID-19 Pandemic, innovative FSOs turned toward Augmented Reality (AR) tools and applications to provide customers with a Remote Visual Assistance (RVA) experience.
RVA provides a visual display of the customer’s equipment and allows the help provider (i.e., Tech Support Specialist) to see the problem directly. This “I see what you see” model provides the best scenario for providing remote support. But it also provides avenues for revenue growth.
This guide presents the case for a hybrid service model including Remote Visual Assistance software.
This guide addresses:
- Challenges to Cost reduction
- Monetizing Remote Visual Assistance
- Three RVA First Approaches
- Defining Success
