Reducing the Cost of Downtime Whitepaper
Unplanned downtime is a leading source of lost revenue and reduced productivity for many manufacturing companies – Remote Visual Assistance can effectively help reduce costs.
Guides
The need to fulfill customer demands for rapid response and quick resolution are the leading reasons many companies have implemented Self-Service models.
Right to repair can be a complex issue. Our objective with this guide is to provide clarity around what right to repair is and why it can be problematic for Original Equipment Manufacturers (OEMs).
2022 Remote Visual Assistance Buyer’s Guide
According to Blumberg Advisory Group, 44% of field service leaders surveyed believe the market for Remote Assistance software is poised for rapid growth over the next few years.
This report highlights the state of the market for AR adoption in Field Service, and looks at how that evolution is likely to continue.
A Guide To Maximizing Service Revenue
Help Lightning’s “I see what you see” service model provides the best scenario for remote support. But it also provides new avenues for service revenue growth.
A Guide To Customer Success Through Strategic Planning
Helping our customers achieve desired business outcomes— greater profitability, increased efficiency and productivity, and high ROI— is at the core of our business. This is why we work with each customer to develop a Help...
Get the Guide - A Guide To Customer Success Through Strategic Planning
2022 Field Service Sentiment Study
Download this updated study of the sentiment in the Field Service industry. Emerging technologies are shaping the future of customer and tech support.
2021 Field Service Industry Sentiment Study
Review the current sentiment in the Field Service industry on a variety of topics such as new and emerging technologies, hiring practices, and workforce structure.