Help Lightning Whitepapers

Exploring Usage of AR In Field Service

Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service
Kris Oldland
Editor-in-Chief, 
Field Service News
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20 Remote Visual Assistance Use Cases

How Help Lightning Users Are Improving Service Margins, Customer Experiences, and Much More
Help Lightning Editorial Team
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Solving End User Reluctance To New Technology

A Field Service Leader’s Guide
Michael R. Blumberg
President, 
Blumberg Advisory Group
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Tech Adoption Best Practices Guide

Technology Adoption in Field Service: A 5-Step Best Practices Guide
Michael Israel
COO, 
Service Council
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Smart KPI Tracking Guide

Determining the KPIs that prove your company is meeting business objectives is essential for making smart, intentional business decisions.
Help Lightning Editorial Team
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Remote Visual Assistance Buyer’s Guide

A Buyer’s Guide to Remote Visual Assistance Software
Michael R. Blumberg
President, 
Blumberg Advisory Group
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Touchless Service

A New Paradigm for Managing the New Normal
Help Lightning Editorial Team
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The Silver Tsunami Survival Guide

Planning for the Loss of Expertise Among Field Technicians
Help Lightning Editorial Team
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