Help Lightning Whitepapers

Exploring Usage of AR In Field Service

Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service
Kris Oldland
Editor-in-Chief, 
Field Service News
View Whitepaper

20 Remote Visual Assistance Use Cases

How Help Lightning Users Are Improving Service Margins, Customer Experiences, and Much More
Help Lightning Editorial Team
View Whitepaper

Solving End User Reluctance To New Technology

A Field Service Leader’s Guide
Michael R. Blumberg
President, 
Blumberg Advisory Group
View Whitepaper

Tech Adoption Best Practices Guide

Technology Adoption in Field Service: A 5-Step Best Practices Guide
Michael Israel
COO, 
Service Council
View Whitepaper

Smart KPI Tracking Guide

Determining the KPIs that prove your company is meeting business objectives is essential for making smart, intentional business decisions.
Help Lightning Editorial Team
View Whitepaper

Touchless Service

A New Paradigm for Managing the New Normal
Help Lightning Editorial Team
View Whitepaper

The Silver Tsunami Survival Guide

Planning for the Loss of Expertise Among Field Technicians
Help Lightning Editorial Team
View Whitepaper