December 30, 2021
How BUNN Turned Field Service into a Profit Center Using Help Lightning
Striving to build out their service business as a profit center, BUNN turned to Help Lightning to implement AR-enabled remote visual assistance technology.
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October 21, 2021
Digital Transformation Strategy: Why Companies Fail
Maintaining a competitive edge in today’s tech-enabled world can come down to whether your company embraces a digital transformation strategy. Not only that, being an early adopter of game-changing technology can ultimately be the competitive...
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October 7, 2021
How Strategic Planning Around Use Of Technology Supports ROI Across Your Organization
Read this post to further develop a company-wide competency in the adoption and utilization of technology like remote visual support software while tying investments to outcomes. Develop a company-wide competency for using Help Lightning to...
May 6, 2021
When the world started shutting down in March of 2020, many companies became concerned about how they could continue operating. The focus for many businesses was to simply stay in business. Growth and expansion during...
April 29, 2021
Solving End-User Reluctance to New Technology: A Field Service Leader’s Guide
Solving end user reluctance to new technology is a challenge. There’s no way of avoiding it! Utilizing Remote Visual Assistance (RVA) Software to support customers and field engineers has become the “new normal” within the...
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March 19, 2021
A Leader’s Guide to Smart KPI Tracking for Service Companies Using Remote Visual Assistance
Read this guide (or download a shareable PDF) to learn the importance of KPI tracking for service companies. And understand the value of using remote visual assistance software. These are key metrics every service company...
March 4, 2021
A Buyer’s Guide to Remote Visual Assistance Software
Remote Visual Assistance software is the cutting edge of support in the age of social distancing. But even as the pandemic begins to (hopefully) wind down, many companies are not going back to the “old...
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February 18, 2021
Are You Tracking Field Service ROI?
There are a number of reasons to incorporate Help Lightning into the way you do business. Companies typically decide to onboard remote visual assistance technology to increase productivity and revenue, as well as improve their...
January 28, 2021
100% Net Promoter Scores: BD’s Journey
Change can be difficult. Change can be frightening. But when there is no other option, you want to have someone with you to guide you through that change. For BD, that change was coming, whether...