June 20, 2022
How Customer Self Service Reduces Field Operating Costs
Many FSOs are turning to customer self service as a way to reduce operating costs. We explain how and why supporting customers with remote visual assistance technology leads to higher profitability and greater customer retention rates while reducing FSO operating costs.
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May 4, 2022
Help Lightning’s customized solution and strategic planning team will build a scorecard and ROI model that highlights actual sustainability results by tracking miles-not-driven because of our world-class technology.
April 7, 2022
Fieldbit Hero is now Help Lightning
An interactive collaboration platform for field services, enabling the two-way exchange of live video, real-time augmented reality (AR) annotations, messaging and voice between experts and technicians in the field.
March 22, 2022
Announcing our 2022 Buyer’s Guide to Remote Visual Assistance Software
The best remote visual assistance software incorporates augmented reality features, including merged reality, spatial computing, and 3D annotation, along with video collaboration tools to create a virtual environment.
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February 21, 2022
How Oxford NanoAnalysis Improved Service and Increased Revenue By 19%
Dan Turner is Global Service Business Manager at Oxford Nano, and he shares how the company has been using Help Lightning to meet core business objectives.
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February 3, 2022
We Asked Our Customers for an Honest Rating. Here’s What They Said.
In this article, we share both our Net Promoter Score (NPS) and results from our Customer Satisfaction Survey.
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December 30, 2021
How BUNN Turned Field Service into a Profit Center Using Help Lightning
Striving to build out their service business as a profit center, BUNN turned to Help Lightning to implement AR-enabled remote visual assistance technology.
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October 21, 2021
Digital Transformation Strategy: Why Companies Fail
Maintaining a competitive edge in today’s tech-enabled world can come down to whether your company embraces a digital transformation strategy. Not only that, being an early adopter of game-changing technology can ultimately be the competitive...
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October 7, 2021
How Strategic Planning Around Use Of Technology Supports ROI Across Your Organization
Read this post to further develop a company-wide competency in the adoption and utilization of technology like remote visual support software while tying investments to outcomes. Develop a company-wide competency for using Help Lightning to...