June 25, 2021
Contactless Service: The Benefit For Utility Companies
In-person support is generally viewed as the gold standard of customer care. With in-person service not always possible, many companies have turned to contactless service (also called touchless service). COVID-19 travel restrictions and various quarantine...
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April 20, 2021
How Utilities Can Improve First Time Fix Rates With Remote Assist Software
Utilities can improve first time fix rates – and not just for an organization’s annual bottom line. Getting the solution right the first time with decision support software goes a long way toward customer satisfaction...
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