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Help Threads are an open line of communication between customers, technicians, and support teams. Every support interaction, from video calls to self-guided instructions to a chat, is recorded within the Help Thread, ensuring a comprehensive support record.
Help Lightning allows service organizations to deliver a consistently high quality of service to their customers and field techs. See how our exclusive features have made us the market leader.
From reduced truck rolls and lower costs, to better utilization of precious resources… not to mention a vastly improved customer experience, remote visual guidance delivers real value almost instantaneously.
Help Lightning’s Enterprise Visual Platform revolutionizes the way industries provide service support.
UAB Youth Safety Lab is using Merged Reality to help parents properly install car seats. Help Lightning is providing the technology.
Help Lightning’s Remote Assistance app allows product support experts to virtually interact in real-time within a technician’s field of view. It’s virtual “hands-on” assistance!
Help Lightning provides customer service agents with the ability to virtually interact with a customer’s environment. This innovative technology improves communication, speeds problem diagnosis and resolution, and increases customer satisfaction.