Product | Help Lightning

With Help Lightning, we have completely reimagined how businesses, customers and employees are able to give and receive help using merged reality.

We've made an experience that is easy, fast, intuitive and expansive.

We've eliminated the frustrations and inadequacies of phone or simple video chat, as well as dramatically reduced the need to drive or fly to interact in person. Whether you need to quickly solve problems for customers, assist newly on-boarded personnel, eliminate wasteful trips or differentiate the way your products are sold, implemented and serviced.

Customer Satisfaction

Sometimes things are lost in translation when simply having a conversation. It is easier to simply connect through Help Lightning and see exactly what is happening.
Field Service Expert

You've hit it directly. This service capability, whether it's laptops, desktops, whether it's servicing networks in a data center or whether it's healthcare... this is a no-brainer because you actually don't have to be there half the time.
Industry Expert

Using Help Lightning with end users is not only easy but it provides a better customer support experience.
Technical Specialist

Beyond Face-to-Face

Once you're in a merged reality call with a colleague, customer or friend, simply tap to change how you interact. Choose whether you're giving or receiving help, and start collaborating in seconds. Merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session.

Giving Help

If you've selected Give Help, simply place your hand, tools or other relevant objects behind your device. You'll see your hand appear on top of your colleague's image. For best results, use a white background such as a wall or piece of paper. Telestrate, freeze images, use hand gestures, pictures and even add real objects into the merged reality scene.

Receiving Help

If you selected Receive Help, position your iPhone, iPad or Android device over something you're working on, like a circuit. When the person you need help from reaches behind his or her device, you'll instantly see the other person’s hand, tools or relevant objects necessary to help, appear merged with your normal image view.

Affordability and Simplicity

Download the app for any iOS or Android device and start helping and sharing ideas instantly. Nothing special is needed to start a merged reality session where the live video streams and telestration are combined and smartly intertwined to change the way a person can give or receive help. Add simple sign-up to powerful administration and management tools and affordable success can be there in an instant.

Instant Return

Instant, accurate communication augmented by mobile merged reality and virtual presence can have a dramatic impact on service operations. Help Lightning can help your organization proactively, efficiently and effectively attack hard costs that plague the efficiency and effectiveness of operations and customer interactions.

In research conducted by our own customers we have seen a dramatic impact on hard cost, opportunity cost, as well as the opportunity for a new source highly profitable revenue. Customers can experience a 7 to 15 times hard cost savings for every dollar invested. Expert personnel can see a 10 to 20% increases in efficiency.

According to the Aberdeen Group 33% of service work orders require a second trip . We are able to help eliminate 18% of second trips that are required due to a lack of experience, alleviate 19% of second trips caused by limited access to information, and avoid 28% of second trips caused by wrong diagnoses.

Return on Investment

This problem was solved in a 27 minute Help Lightning call, likely saving 24 to 36 hours of control system downtime.
Senior Systems Specialist

Our Technical Support Group is saving between 5-10 domestic field service visits per week through remote fixes using Help Lightning.
Marketing Technology Global Portfolio Manager

Thus far in Q2 we have saved $30,000 by eliminating global truck rolls through the use of HL. The quarter has not ended yet so I anticipate additional savings by quarters end.
Marketing Technology Global Portfolio Manager

Superior Communication Paradigm of Virtual Presence

Mobile merged reality allows video interactions to have similar characteristics to in-person interactions with the delay and cost-like adding interlaced hand movement, gestures, visual clues, real remote objects, telestration, drawing, pointing and pictures.

Multiple studies show that adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient/customer perception of overall experience.*

* Journal of Nonverbal Behavior

Research also indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal/nonverbal communication combination up to 10 times more effective.**

** British Journal of Clinical Psychology

Powerful Features

Merged Reality

Patented, live, mobile, merged reality video.

Telestration Tools

Drawing, arrows, virtual laser pointing.

Freeze Screen

For Elaborate, collaborative, moment-in-time, live discussion.

Quick Contact

Easy access, one click contact.

Admin Dashboard

Users, analytics, and settings in one at-a-glance view.

User Management

Add and manage new users with a single click.

Analytics

Understand how your team uses mobile video.

Guaranteed Encryption

128-Bit Encryption for all video calls.

Customer Accounts

Easily give customers Help Lightning App access.

Enterprise Tab

See and manage your team within Help Lightning App.

Real-time Call List

See relevant information on calls as they happen.

Support by Real People

Support by phone, web, and Help Lightning app.

Help Lightning Product Tiers

	Premium	Enterprise
Merged Reality
Two Participant Calls
Face to Face
Give or Receive Help
Telestration and Freeze Image
Manage Contacts
Enterprise Administration (users, groups, call history, export)
Web Browser App
Give Help on a Photo
My Help Space (URL) Participants launch directly into calls from a Mobile Web Browser
One Time Use Links
Three Participant Calling
Document Sharing
Call Routing to Available Experts
Recorded Video and Key Images (60-day retention)
Smart Glasses Support
Service Platform Integration		*
Single Sign On (SSO)		*
API Access		*
White Labeling App and Management		*
Custom Application Integration		*
Adoption Services	180 Days Premium Coaching	180 Days Enterprise Coaching

* Additional fees may apply.

Show Me the Product!

Help Lightning is one of those products that you really need to see it to believe it. To experience Help Lightning on your own device, simply complete this form to request a hands-on demo. One of our specialists will contact you directly.

A full product demonstration only takes about 15 minutes.

In the meantime, you can watch our demo videos to preview the product.

Demo Request Form

For sales inquiries, general product questions, or to schedule a demo, please complete the form below.