We've eliminated the frustrations and inadequacies of phone or simple video chat, as well as dramatically reduced the need to drive or fly to interact in person. Whether you need to quickly solve problems for customers, assist newly on-boarded personnel, eliminate wasteful trips or differentiate the way your products are sold, implemented and serviced.
Once you're in a merged reality call with a colleague, customer or friend, simply tap to change how you interact. Choose whether you're giving or receiving help, and start collaborating in seconds. Merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session.
If you've selected Give Help, simply place your hand, tools or other relevant objects behind your device. You'll see your hand appear on top of your colleague's image. For best results, use a white background such as a wall or piece of paper. Telestrate, freeze images, use hand gestures, pictures and even add real objects into the merged reality scene.
If you selected Receive Help, position your iPhone, iPad or Android device over something you're working on, like a circuit. When the person you need help from reaches behind his or her device, you'll instantly see the other person’s hand, tools or relevant objects necessary to help, appear merged with your normal image view.
Download the app for any iOS or Android device and start helping and sharing ideas instantly. Nothing special is needed to start a merged reality session where the live video streams and telestration are combined and smartly intertwined to change the way a person can give or receive help. Add simple sign-up to powerful administration and management tools and affordable success can be there in an instant.
Multiple studies show that adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient/customer perception of overall experience.** Journal of Nonverbal Behavior
Research also indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal/nonverbal communication combination up to 10 times more effective.**** British Journal of Clinical Psychology
|Two Participant Calls|
|Face to Face|
|Give or Receive Help|
|Telestration and Freeze Image|
|Enterprise Administration (users, groups, call history, export)|
|Web Browser App|
|Give Help on a Photo|
|My Help Space (URL) Participants launch directly into calls from a Mobile Web Browser|
|One Time Use Links|
|Three Participant Calling|
|Call Routing to Available Experts|
|Recorded Video and Key Images (60-day retention)|
|Smart Glasses Support|
|Service Platform Integration||*|
|Single Sign On (SSO)||*|
|White Labeling App and Management||*|
|Custom Application Integration||*|
|Adoption Services||180 Days Premium Coaching||180 Days Enterprise Coaching|