Beyond Face-to-Face
We've eliminated the frustrations and inadequacies of phone or simple video chat. Our AR-enabled software adds missing visual cues, gestures, and non-verbal communication methods to any session.
An Expert Giving Help
If you are an expert providing help using remote assistance, simply reach your hand, tools or other relevant objects into your device's field of view. This allows a colleague to see your hand, now merged into their field of view. You can freeze images, add annotations, upload pictures, use hand gestures, and even add real objects into the merged reality environment.
Affordability and Simplicity
Start helping and sharing ideas instantly. Nothing special is needed to start a help session. Help Lightning runs on virtually every smart device and doesn't require an app download. Just send a link to the person needing help and the app will open in their mobile web browser.
Flexibility and Compatibility
Help Lightning runs on multiple platforms and integrates with your CRM. One of our greatest strengths is compatibility, working on mobile devices, web browsers, and with smart glasses. Help Lightning integrates into your existing process adding a powerful remote assistance tool for your service team.
Get An Instant Return On Your Investment
Instant, accurate communication augmented by mobile merged reality and virtual presence will have a dramatic impact on your service operations. Help Lightning helps you proactively, efficiently and effectively attack hard costs that plague the efficiency and effectiveness of operations and customer interactions.
Talking to our customers, they see a dramatic impact on hard cost, opportunity cost, as well as the opportunity for a new source of highly profitable revenue. Customers can experience a 7 to 15 times hard cost savings for every dollar invested. Expert personnel can also see a 10 to 20% increases in efficiency.
According to the Aberdeen Group, 33% of service work orders require a second trip. Using remote visual assistance, you can eliminate 18% of second trips that are needed due to a lack of experience, alleviate 19%Â caused by limited access to information, and avoid 28%Â caused by wrong diagnoses.
Help Lightning Product Tiers
| Â | Premium | Enterprise |
|---|---|---|
| Merged Reality |  | |
| Two Participant Calls | | |
| Face to Face | | |
| Give or Receive Help | | |
| Freeze Image and Annotation | | |
| Manage Contacts | | |
| Enterprise Administration (users, groups, call history, export) | | |
| Web Browser App | | |
| Give Help on a Photo | | |
| My Help Space (URL) Participants launch directly into calls from a Mobile Web Browser | | |
| One Time Use Links | | |
| Three Participant Calling | | |
| Document Sharing | | |
| Call Routing to Available Experts | | |
| Recorded Video and Key Images (60-day retention) | | |
| Smart Glasses Support | | |
| Service Platform Integration |  | * |
| Single Sign On (SSO) | | * |
| API Access | | * |
| White Labeling App and Management | | * |
| Custom Application Integration | | * |
| Adoption Services | 180 Days Premium Coaching | 180 Days Enterprise Coaching |
