Video Collaboration Tools
We've eliminated the frustrations and inadequacies of phone or simple video chat. Our next generation video collaboration tools allow teams to troubleshoot in real time. The AR-enabled software adds missing visual cues, gestures, and non-verbal communication methods to any session.
Live Video Support
An expert providing live video support can simply reach their hand, tools or other relevant objects into the field of view of the person receiving help. Either person can freeze images, add annotations, upload pictures using our patented and AR-enabled merged reality technology.
Game Changing Visual Support App
Our visual support app allows your company's experts to start helping others instantly. With a simple link sent through text or email, you can initiate a help session. Help Lightning runs on virtually every smart device, including the top smart glasses, and doesn't require an app download.
Augmented Reality Software
Help Lightning's augmented reality enabled software runs on multiple platforms and integrates with your CRM. Help Lightning integrates into your existing processes and with a growing list of solution, service and technology partners.
Get An Instant Return On Your Investment
Instant, accurate communication augmented by mobile merged reality and virtual presence will have a dramatic impact on your service operations. Help Lightning helps you proactively, efficiently and effectively attack hard costs that plague the efficiency and effectiveness of operations and customer interactions.
Talking to our customers, they see a dramatic impact on hard cost, opportunity cost, as well as the opportunity for a new source of highly profitable revenue. Customers can experience a 7 to 15 times hard cost savings for every dollar invested. Expert personnel can also see a 10 to 20% increases in efficiency.
According to the Aberdeen Group, 33% of service work orders require a second trip. Using remote visual assistance, you can eliminate 18% of second trips that are needed due to a lack of experience, alleviate 19% caused by limited access to information, and avoid 28% caused by wrong diagnoses.
Help Lightning Product Features
Premium | Enterprise | |
|---|---|---|
| Merged Reality |  | |
| Two Participant Calls | | |
| Face to Face | | |
| Give or Receive Help | | |
| Freeze Image and Annotation | | |
| Manage Contacts | | |
| Enterprise Administration (users, groups, call history, export) | | |
| Web Browser App | | |
| Give Help on a Photo | | |
| My Help Space (URL) Participants launch directly into calls from a Mobile Web Browser | | |
| One Time Use Links | | |
| Six Participant Calling | | |
| Document Sharing | | |
| Call Routing to Available Experts | | |
| Recorded Video and Key Images (60-day retention) | | |
| Smart Glasses Support | | |
| Service Platform Integration |  | * |
| Single Sign On (SSO) | | * |
| API Access | | * |
| White Labeling App and Management | | * |
| Custom Application Integration | | * |
| Adoption Services | 180 Days Premium Coaching | 180 Days Enterprise Coaching |
