Help Lightning enables you to quickly solve problems for customers, assist newly on-boarded personnel, eliminate wasteful trips and differentiate the way your products are sold, implemented, and serviced.
We've eliminated the frustrations and inadequacies of phone or simple video chat. Our next generation video collaboration tools allow teams to troubleshoot in real time. The AR-enabled software adds missing visual cues, gestures, and non-verbal communication methods to any session.
An expert providing live video support can simply reach their hand, tools or other relevant objects into the field of view of the person receiving help. Either person can freeze images, add annotations, upload pictures using our patented and AR-enabled merged reality technology.
Our visual support app allows your company's experts to start helping others instantly. With a simple link sent through text or email, you can initiate a help session. Help Lightning runs on virtually every smart device, including the top smart glasses, and doesn't require an app download.
Help Lightning's augmented reality enabled software runs on multiple platforms and integrates with your CRM. Help Lightning integrates into your existing processes and with a growing list of solution, service and technology partners.
Merged Reality allows video interactions to have similar characteristics to in-person interactions.
These and other AR features include hand movement, gestures, visual clues, real tools/objects, annotation, drawing, pointing and pictures.
Multiple studies show that adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient/customer perception of overall experience.*
* Journal of Nonverbal Behavior
Research also indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal/nonverbal communication combination up to 10 times more effective.**
** British Journal of Clinical Psychology
|Two Participant Calls|
|Face to Face|
|Give or Receive Help|
|Freeze Image and Annotation|
|Enterprise Administration (users, groups, call history, export)|
|Web Browser App|
|Give Help on a Photo|
|My Help Space (URL) Participants launch directly into calls from a Mobile Web Browser|
|One Time Use Links|
|Six Participant Calling|
|Call Routing to Available Experts|
|Recorded Video and Key Images (60-day retention)|
|Smart Glasses Support|
|Service Platform Integration||*|
|Single Sign On (SSO)||*|
|White Labeling App and Management||*|
|Custom Application Integration||*|
|Adoption Services||180 Days Premium Coaching||180 Days Enterprise Coaching|
We chose to pursue a partnership with Help Lightning because of true ease of use.
It takes 5 minutes to train my internal folks… and just as quick for our customers to pick up the immediate inherent value.
We are really excited about introducing this technology into the way we work with our customers every day.