Product | Help Lightning

With Help Lightning, we have completely reimagined how businesses, customers and employees are able to give and receive help using merged reality.

We've made an experience that is easy, fast, intuitive and expansive.

We've eliminated the frustrations and inadequacies of phone or simple video chat, as well as dramatically reduced the need to drive or fly to interact in person. Whether you need to quickly solve problems for customers, assist newly on-boarded personnel, eliminate wasteful trips or differentiate the way your products are sold, implemented and serviced.

Customer Satisfaction

Help Lightning saved the day! Without this technology, it would have been tough if not impossible to provide the assistance to correctly install the tray heater.
Technical Support Specialist

We couldn't have done it without Help Lightning.
Field Service Expert

Using Help Lightning is so much better than emailing which can be slow and frustrating.
Product Support Specialist

Beyond Face-to-Face

Once you're in a merged reality call with a colleague or customer, simply tap the mode to change how you interact. Choose whether you're giving or receiving help, and start collaborating in seconds. Merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session.

Giving Help

If you're providing remote assitance, simply reach your hand, tools or other relevant objects into your device's field of view. Your colleague will see your hand merged into their field of view. You can telestrate, freeze images, use hand gestures, upload pictures and even add real objects into the merged reality environment.

Affordability and Simplicity

Start helping and sharing ideas instantly. Nothing special is needed to start a merged reality session where the live video streams and telestration are combined and smartly intertwined to change the way a person can give or receive help. Add simple sign-up to powerful administration and management tools and affordable success can be there in an instant.

Flexibility and Compatibility

Help Lightning runs on multiple platforms and integrates with your CRM. One of our greatest strengths is compatibility, working on virtually every mobile device as well as smart glasses and even a web browser. Help Lightning integrates into your existing process adding a powerful remote assistance tool for you service team.

Instant Return

Instant, accurate communication augmented by mobile merged reality and virtual presence can have a dramatic impact on service operations. Help Lightning can help your organization proactively, efficiently and effectively attack hard costs that plague the efficiency and effectiveness of operations and customer interactions.

In research conducted by our own customers we have seen a dramatic impact on hard cost, opportunity cost, as well as the opportunity for a new source highly profitable revenue. Customers can experience a 7 to 15 times hard cost savings for every dollar invested. Expert personnel can see a 10 to 20% increases in efficiency.

According to the Aberdeen Group 33% of service work orders require a second trip . We are able to help eliminate 18% of second trips that are required due to a lack of experience, alleviate 19% of second trips caused by limited access to information, and avoid 28% of second trips caused by wrong diagnoses.

Return on Investment

We are seeing huge internal efficiency gains when it comes to fixing complex problems the first time, avoiding dispatches altogether.
Sr. Manager, Global Service Technology

We are already seeing a 50% improvement in our ability to ship the right part the first time because we have eyes on that equipment.
Sr. Manager, Global Service Technology

We have been able to save the cost of putting a Field Service Tech on a plane by fixing customer issues remotely.
Service Manager

Superior Communication Paradigm of Virtual Presence

Mobile merged reality allows video interactions to have similar characteristics to in-person interactions with the delay and cost-like adding interlaced hand movement, gestures, visual clues, real remote objects, telestration, drawing, pointing and pictures.

Multiple studies show that adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient/customer perception of overall experience.*

* Journal of Nonverbal Behavior

Research also indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal/nonverbal communication combination up to 10 times more effective.**

** British Journal of Clinical Psychology

Help Lightning Product Tiers

	Premium	Enterprise
Merged Reality
Two Participant Calls
Face to Face
Give or Receive Help
Telestration and Freeze Image
Manage Contacts
Enterprise Administration (users, groups, call history, export)
Web Browser App
Give Help on a Photo
My Help Space (URL) Participants launch directly into calls from a Mobile Web Browser
One Time Use Links
Three Participant Calling
Document Sharing
Call Routing to Available Experts
Recorded Video and Key Images (60-day retention)
Smart Glasses Support
Service Platform Integration		*
Single Sign On (SSO)		*
API Access		*
White Labeling App and Management		*
Custom Application Integration		*
Adoption Services	180 Days Premium Coaching	180 Days Enterprise Coaching

* Additional fees may apply.

Show Me the Product!

Help Lightning is one of those products that you really need to see it to believe it. To experience Help Lightning on your own device, simply complete this form to request a hands-on demo. One of our specialists will contact you directly.

A full product demonstration only takes about 15 minutes.

In the meantime, you can watch our demo videos to preview the product.

Demo Request Form

For sales inquiries, general product questions, or to schedule a demo, please complete the form below.