We've eliminated the frustrations and inadequacies of phone or simple video chat, as well as dramatically reduced the need to drive or fly to interact in person. Whether you need to quickly solve problems for customers, assist newly on-boarded personnel, eliminate wasteful trips or differentiate the way your products are sold, implemented and serviced.
We chose to pursue a partnership with Help Lightning because of true ease of use.
It takes 5 minutes to train my internal folks… and just as quick for our customers to pick up the immediate inherent value.
We are really excited about introducing this technology into the way we work with our customers every day.
Once you're in a Help Lightning call with a colleague or customer, simply tap the mode to change how you interact. Choose whether you're giving or receiving help, and start collaborating in seconds. Merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session.
If you're providing remote assitance, simply reach your hand, tools or other relevant objects into your device's field of view. Your colleague will see your hand merged into their field of view. You can telestrate, freeze images, use hand gestures, upload pictures and even add real objects into the merged reality environment.
Start helping and sharing ideas instantly. Nothing special is needed to start a merged reality session where the live video streams and telestration are combined and smartly intertwined to change the way a person can give or receive help. Add simple sign-up to powerful administration and management tools and affordable success can be there in an instant.
Help Lightning runs on multiple platforms and integrates with your CRM. One of our greatest strengths is compatibility, working on virtually every mobile device as well as smart glasses and even a web browser. Help Lightning integrates into your existing process adding a powerful remote assistance tool for you service team.
Merged Reality allows video interactions to have similar characteristics to in-person interactions with the delay and cost-like adding interlaced hand movement, gestures, visual clues, real tools/objects, telestration, drawing, pointing and pictures.
Multiple studies show that adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient/customer perception of overall experience.*
* Journal of Nonverbal Behavior
Research also indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal/nonverbal communication combination up to 10 times more effective.**
** British Journal of Clinical Psychology
|Two Participant Calls|
|Face to Face|
|Give or Receive Help|
|Telestration and Freeze Image|
|Enterprise Administration (users, groups, call history, export)|
|Web Browser App|
|Give Help on a Photo|
|My Help Space (URL) Participants launch directly into calls from a Mobile Web Browser|
|One Time Use Links|
|Three Participant Calling|
|Call Routing to Available Experts|
|Recorded Video and Key Images (60-day retention)|
|Smart Glasses Support|
|Service Platform Integration||*|
|Single Sign On (SSO)||*|
|White Labeling App and Management||*|
|Custom Application Integration||*|
|Adoption Services||180 Days Premium Coaching||180 Days Enterprise Coaching|