Beyond Face-to-Face
Once you're in a Help Lightning call with a colleague or customer, simply tap the mode to change how you interact. Choose whether you're giving or receiving help, and start collaborating in seconds. Merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session.
Giving Help
If you're providing remote assitance, simply reach your hand, tools or other relevant objects into your device's field of view. Your colleague will see your hand merged into their field of view. You can telestrate, freeze images, use hand gestures, upload pictures and even add real objects into the merged reality environment.
Affordability and Simplicity
Start helping and sharing ideas instantly. Nothing special is needed to start a merged reality session where the live video streams and telestration are combined and smartly intertwined to change the way a person can give or receive help. Add simple sign-up to powerful administration and management tools and affordable success can be there in an instant.
Flexibility and Compatibility
Help Lightning runs on multiple platforms and integrates with your CRM. One of our greatest strengths is compatibility, working on virtually every mobile device as well as smart glasses and even a web browser. Help Lightning integrates into your existing process adding a powerful remote assistance tool for you service team.
Instant Return
Instant, accurate communication augmented by mobile merged reality and virtual presence can have a dramatic impact on service operations. Help Lightning can help your organization proactively, efficiently and effectively attack hard costs that plague the efficiency and effectiveness of operations and customer interactions.
In research conducted by our own customers we have seen a dramatic impact on hard cost, opportunity cost, as well as the opportunity for a new source highly profitable revenue. Customers can experience a 7 to 15 times hard cost savings for every dollar invested. Expert personnel can see a 10 to 20% increases in efficiency.
According to the Aberdeen Group 33% of service work orders require a second trip . We are able to help eliminate 18% of second trips that are required due to a lack of experience, alleviate 19% of second trips caused by limited access to information, and avoid 28% of second trips caused by wrong diagnoses.
