Help Lightning for Business

Help Re-imagined

See Actual Service Call Recordings

With Help Lightning, we have completely reimagined how businesses, customers and employees are able to give and receive help using mobile merged reality video.

We've made an experience that is easy, fast, intuitive and expansive.

We've eliminated the frustrations and inadequacies of phone or simple video chat, as well as dramatically reduced the need to drive or fly to interact in person. Whether you need to quickly solve problems for customers, assist newly on-boarded personnel, eliminate wasteful trips or differentiate the way your products are sold, implemented and serviced.

Beyond Face-to-Face

Once you're in a merged reality call with a colleague, customer or friend, simply tap to change how you interact. Choose whether you're giving or receiving help, and start collaborating in seconds. Merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session.

Giving Help

If you've selected Give Help, simply place your hand, tools or other relevant objects behind your device. You'll see your hand appear on top of your colleague's image. For best results, use a white background such as a wall or piece of paper. Telestrate, freeze images, use hand gestures, pictures and even add real objects into the merged reality scene.

Receiving Help

If you selected Receive Help, position your iPhone, iPad or Android device over something you're working on, like a circuit. When the person you need help from reaches behind his or her device, you'll instantly see the other person’s hand, tools or relevant objects necessary to help, appear merged with your normal image view.

Affordability and Simplicity

Download the app for any iOS or Android device and start helping and sharing ideas instantly. Nothing special is needed to start a merged reality session where the live video streams and telestration are combined and smartly intertwined to change the way a person can give or receive help. Add simple sign-up to powerful administration and management tools and affordable success can be there in an instant.

Instant Return

Instant, accurate communication augmented by mobile merged reality and virtual presence can have a dramatic impact on service operations. Help Lightning can help your organization proactively, efficiently and effectively attack hard costs that plague the efficiency and effectiveness of operations and customer interactions.

In research conducted by our own customers we have seen a dramatic impact on hard cost, opportunity cost, as well as the opportunity for a new source highly profitable revenue. Customers can experience a 7 to 15 times hard cost savings for every dollar invested. Expert personnel can see a 10 to 20% increases in efficiency.

According to the Aberdeen Group 33% of service work orders require a second trip . We are able to help eliminate 18% of second trips that are required due to a lack of experience, alleviate 19% of second trips caused by limited access to information, and avoid 28% of second trips caused by wrong diagnoses.

New Differentiation

With Help Lightning your organization can go far beyond the value and ROI of improved operations.

Our customers set themselves apart from the competition by providing a superior customer experience and much faster resolution - as well as new experiences not possible without Help Lightning.

Superior Communication Paradigm of Virtual Presence

Mobile merged reality allows video interactions to have similar characteristics to in-person interactions with the delay and cost-like adding interlaced hand movement, gestures, visual clues, real remote objects, telestration, drawing, pointing and pictures.

Multiple studies show that adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient/customer perception of overall experience.*

* Journal of Nonverbal Behavior

Research also indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal/nonverbal communication combination up to 10 times more effective.**

** British Journal of Clinical Psychology

Mobile Merged Reality Value

The Help Lightning value proposition is simple. Create competitive differentiation and maximize service quality and experience while minimizing cost and waste.

In addition to the obvious, game-changing differentiation opportunities, here are a few examples of what Help Lightning for Business customers are able to do:

deliver an immediate response

greatly reduce travel time & cost

minimize wait or customer downtime

determine far more accurate diagnosis

improve 1st time/call resolution rates

connect the best team members to highest need instantly

link or touch customers in ways never before imagined

create higher customer satisfaction

experience fewer repeat visits

improve margins and provide superior upselling skill at the point of service

Powerful Features

Merged Reality

Patented, live, mobile, merged reality video.

Telestration Tools

Drawing, arrows, virtual laser pointing.

Freeze Screen

For Elaborate, collaborative, moment-in-time, live discussion.

Quick Contact

Easy access, one click contact.

Admin Dashboard

Users, analytics, and settings in one at-a-glance view.

User Management

Add and manage new users with a single click.

Analytics

Understand how your team uses mobile video.

Guaranteed Encryption

128-Bit Encryption for all video calls.

Customer Accounts

Easily give customers Help Lightning App access.

Enterprise Tab

See and manage your team within Help Lightning App.

Real-time Call List

See relevant information on calls as they happen.

Support by Real People

Support by phone, web, and Help Lightning app.

Easy Management

Help Lightning for Business brings your team together into one concise, simple view.

Add new contacts from your team in one tap, and call them in one more tap. We've made managing your contacts easy, so you can focus on what matters.

What You Get

Business

Built for individuals
Help Lightning app access
Admin dashboard
User management
Analytics
Guaranteed 128-bit encryption
Customer accounts
Support via phone, web and app

Personal

Built for individuals
Help Lightning app access
Admin dashboard
User management
Analytics
Guaranteed 128-bit encryption
Customer accounts
Support via phone, web and app

1500 1st Av N, Birmingham AL 35203
800.651.8054
info@helplightning.com