Help Lightning’s virtual expertise software helps to improve first-time fix rates, extend the workforce capacity, and improve customer satisfaction. See how it works…
HVAC Repair
Help Lightning provides a Virtual Interactive Presence which allows an expert to reach into your environment and show you a solution.
Virtual Interactive Presence: Be There Instantly
Help Lightning uses merged reality to create a virtual interactive presence.
Help Reimagined
Visually collaborate, assist with issues, and resolve problems as though you were working side-by-side with a colleague or customer.
“Multi-tool” Use Case Video
Full Version (7:55)
SAFR Nuclear Program Use Case
Helping Improve Effectiveness and Efficiency of the SAFER Program
Laird Technologies Use Case
Merged Reality Service
Help Lightning Healthcare Use
Virtual Dermatology Visit
“Multi-tool” Use Case Video
Short Version (3:45)
— Marketing Videos —
Changing the Service Organization Speed, Quality and Responsiveness through Virtual Presence
Debra Hays, Operations Director at Emergency CallWorks (a Motorola Solutions Company), Field Service Fall 2016.
