Help Lightning’s remote assistance software helps to improve first-time fix rates, extend the workforce capacity, and improve customer satisfaction. See how it works…
Help Lightning uses AR-enabled Merged Reality which allows experts to provide remote “hands-on” support.
Help Lightning provides AR-enabled software which allows an expert to reach into a technician’s environment and help resolve issues.
Help Lightning’s Remote Assistance app allows product support experts to virtually interact in real-time within a technician’s field of view. It’s virtual “hands-on” assistance!
Help Lightning provides customer service agents with the ability to virtually interact with a customer’s environment. This innovative technology improves communication, speeds problem diagnosis and resolution, and increases customer satisfaction.
Cincinnati Inc uses Help Lightning’s Merged Reality to enable remote experts to guide technicians through repairs.
Autocar uses remote assistance to support their customers. Help Lightning allows service expertise to virtual reach out and touch what their customers are working on.
UAB Youth Safety Lab is using Merged Reality to help parents properly install car seats. Help Lightning is providing the technology.
Learn how to enter Merged Reality, Freeze the Image, and add On-Screen Annotations.
Watch this video for a remote assistance software use guide to help you deliver better remote service.
Get a field expert on demand with Help Lightning’s remote assistance software.