Skip to Content
Hero - About

About Us

Three blue stripes

Help Lightning provides remote visual assistance software to hundreds of companies, across a variety of industries, with more than 60,000 users in over 90 countries. Large enterprise companies such as Becton Dickinson, Siemens Healthineers, Ricoh, Boston Scientific, DirecTV and Cox Communications depend on Help Lightning to improve their field service organization and call center first-time fix rates, extend their workforce capacity and improve customer satisfaction.

Global Enterprise Leader

Help Lightning is dedicated to the creation of exponential value for our enterprise customers through the delivery of proven technology.

A handshake


A hand tapping with its index finger


Two map markers


Leading Technology

Using any iOS or Android device, your company’s experts can start helping customers instantly. There’s no custom work upfront, no libraries to build out and no special hardware is required to start a remote assistance call.

Once connected, you can see, hear, and virtually reach out and touch what your colleague or customer is working on.

In 2021, Help Lightning acquired Fieldbit, an augmented reality-enabled platform known for its innovative knowledge sharing, remote collaboration and workflow automation capabilities supporting both expert led and self-help problem solving. Read the press release.

We’re Proud To Be Recognized And Awarded As An Innovator!

Fast Company Next Big Things in Tech Awards

2021 Double Gold

2021 SaaS Awards Finalist

2021 Remote Team Communication Innovation

2020 Best Remote Assistance Software

Marc Guthrie

Inspired Leadership

“Help Lightning is focused on creating customer value. And our technology is really a means to deliver that value to our customers with the lowest amount of friction possible. It’s not about more technology, it’s about the right technology that delivers value. On behalf of our entire team, I encourage you to reach out to learn more.”

Marc Guthrie

Chief Executive Officer

Meet our Leaders

Case Studies

What Some of Our Customers Are Saying

“When it comes to Help Lightning’s technology, it’s really about building a personal connection. It’s about two people working on a problem at the same time so the customer truly ‘gets it.’”

View Case Study

Wind turbines in a field

Enabling A Greener Future

Using our remote assistance software, Help Lightning customers can significantly reduce the number of trucks they dispatch. This reduces cost, increases efficiency and often increases customer satisfaction as a result. And importantly, use of our software helps companies reduce their carbon footprint.

Of course this has become a major objective for many companies around the world. In fact, more than 25% of Fortune 500 companies have made a public commitment to being carbon neutral, using entirely renewable energy, or meeting a Science-Based Target (SBT) for emission reduction.

Our 1% pledge

Giving Back: Our 1% Pledge

At Help Lightning, we believe in giving back to the community. We made the 1% pledge to make our software available to nonprofit organizations who can better serve their clients using remote assistance software.

We decided to focus our giving in three areas where being virtually side-by-side can make a huge positive impact supporting:

  • Medical practitioners, their patients and caregivers
  • Teachers, their students and families
  • Life changing experiences for children with critical illnesses
Work With Us

Ready to join a fast growing technology company focused on creating customer value? We’d love to meet you!

Learn More