Help Lightning provides remote visual assistance software to hundreds of companies, across a variety of industries, with more than 60,000 users in over 90 countries. Large enterprise companies such as Becton Dickinson, Siemens Healthineers, Ricoh, Boston Scientific, DirecTV and Cox Communications depend on Help Lightning to improve their field service organization and call center first-time fix rates, extend their workforce capacity and improve customer satisfaction.
Global Enterprise Leader
Using any iOS or Android device, your company’s experts can start helping customers instantly. There’s no custom work upfront, no libraries to build out and no special hardware is required to start a remote assistance call.
Once connected, you can see, hear, and virtually reach out and touch what your colleague or customer is working on.
In 2021, Help Lightning acquired Fieldbit, an augmented reality-enabled platform known for its innovative knowledge sharing, remote collaboration and workflow automation capabilities supporting both expert led and self-help problem solving. Read the press release.
We’re Proud To Be Recognized And Awarded As An Innovator!
Chief Executive Officer