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Help Lightning AI

TRANSFORMATIONAL MERGED REALITY
ENTERPRISE VISUAL SUPPORT SOLUTION

Introducing Help Lightning AI


Help Lightning’s new AI capabilities offer a suite of innovative tools designed to enhance remote support and collaboration.
Experience digital transformation and service differentiation across departments, functions, divisions, regions and product lines.
The flexible AI architecture supports modular design for effortless model interchangeability
and intelligent orchestration to utilize the best AI model for each task.

VoiceScript AI

VoiceScript AI provides real-time transcription and translation during calls,
ensuring clear and accessible communication.
  • AI-powered translation and transcription
  • AI-captured call transcript gives IntelliAssist AI conversational context
  • Live captions and translations
  • Transcripts are stored in the workbox record
Select live caption and translation languages
Transcript is stored in the workbox and accessible during or after the call

IntelliAssist AI

IntelliAssist AI allows agents to interact with AI during calls for troubleshooting support and visual assets, with prompts triggered by live call transcripts.
  • IntelliAssist is auto-prompted by triggers from the live call transcript
  • Agent can chat with AI in call
  • Agent can ask for relevant visual assets to accelerate troubleshooting by sharing on screen

ClearSight AI

ClearSight AI performs visual analysis of screenshots and images to retrieve relevant model information,
feeding this data back into IntelliAssist for rapid knowledge access.
  • Screenshots and uploaded images trigger a visual analysis to pull any relevant model information or other details
  • Model information feeds back into IntelliAssist AI to find relevant quick knowledge

SmartFolders AI

SmartFolder AI automatically organizes assets for easy retrieval.
  • AI-identified assets are placed in smart folders for quick agent use in workbox call or chat
  • AI auto-populates standard and custom fields

SmartTag AI

SmartTag AI automatically tags assets for easy retrieval.
  • Images and assets gathered in the call are automatically tagged and searchable later
  • AI auto-populates standard and custom fields

GuidePoint AI

GuidePoint AI generates step-by-step procedural actions from text-based content, notifying agents upon completion.
  • Agent can generate on-the-fly procedural step-by-step actions for the customer to complete
  • Procedures can be auto-generated from text-based content (PDFs, etc.)
  • Agent is notified of completion of each step

Explore the
Help Lightning Platform


SUCCESS STORIES

What Our
Customers Are Saying

We use Help Lightning to bring the field into the classroom. Our new technicians are able to connect with the experienced technicians in the field and see what they are working on.

AI EDITION

2025 Enterprise Remote Visual Guidance Software Buyer’s Guide

Trends, use cases, benefits, vendor competency, should ask questions, and more!

DEMO

Request a product demonstration from one of our experts.

ANALYSIS

We’d like to understand your needs and provide a value analysis.