I cannot log into my account, but I previously set one up.

Here are some possibilities:

  • You may have forgotten your password. If so, please reset it! (See Q: How do I reset my password?)
  • You are trying to log into the web app (at helplightning.net) with a username associated with a personal (non-business) account. See your system administrator.
  • Your may have been deactivated. Please contact your system administrator for more details.

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