Frequently Asked Questions

How do I get a Help Lightning account set up?

If your company has a Help Lightning Enterprise, see your administrator. They will be able to send you an invitation to create a username and password. If you are new to Help Lightning, contact

How do I reset my password?

Access the Help Lightning app on your mobile device or on your computer/Windows tablet at You will be presented with a sign in screen. Tap/click "forgot password" and follow the prompts.

The link for my Help Lightning account invitation has expired. What do I do now?

First, check to make sure you aren’t already set up! If you have already accepted your invitation, it will no longer be valid. If you are not able to log in, contact your administrator so that they can send a new invitation.

I cannot log into my account, but I previously set one up.

Here are some possibilities:

  • You may have forgotten your password. If so, please reset it! (See Q: How do I reset my password?)
  • You are trying to log into the web app (at with a username associated with a personal (non-business) account. See your system administrator.
  • Your may have been deactivated. Please contact your system administrator for more details.