Help Lightning Support & FAQs

If your company is a current customer of Help Lightning, see your administrator or you can contact our support team. You must get an invitation from an administrator to join your company’s site.   

If you are new to Help Lightning, contact our sales team here.  

Access the Help Lightning app on your mobile device or on your computer/Windows tablet at helplightning.net.

You will be presented with a sign in screen. Type in your login and hit Next, then tap “forgot password” and follow the prompts.

On your mobile device, click on these links to download the app from the App Store (Apple) or Google Play store (Android).  

Using your web browser, no installation is needed. Use Chrome, Firefox, or Edge (Chromium) or Safari to access Helplightning.net.

For iOS, go to Account and tap About

For Android, go to the top menu and tap About

Mobile Devices:  Any iOS or Android device will work. We support the current operating system, plus up to 2 previous versions.
Web Browser:  On the web, go to https://Helplightning.net.  We support the following browsers:  Safari, Firefox, Edge(Chromium), or Chrome.
Smart Glasses:  We currently support Vuzix, RealWear, and Zebra glasses.

For the desktop, an external camera is needed in order to set up an environment to give help.     

Additional suggested equipment includes:

• Tablet stand – if using a tablet to give help.
• Earphones – if in a loud environment.
• White mat – to place under your camera to Give help

A minimum of 1 Mbps upload and download is required for calls; if your speed is much lower than this, you may have connectivity issues.    

We recommend you check your access and connectivity by clicking on the following URL and perform a precall test:  https://precall.helplightning.net

Help Lightning uses an average of 5MB/min. e.g. On a 15 min call you would use 75MB of data.