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Enterprise Remote
Visual Guidance

Help Lightning’s enterprise-wide AR platform for fast visual help provides remote expert guidance and support, with advanced features such as AI speed-assist, patented merged reality, curated quick knowledge, AI value analytics and automated visual procedures for guided self-help.
Help Lightning is a Remote Visual Guidance Platform for Enterprise Transformation
Help Lightning’s new AI capabilities offer a suite of innovative tools designed to enhance remote support and collaboration including VoiceScript AI, IntelliAssist AI, ClearSight AI, SmartFolders AI, SmartTags AI, and SmartGuide AI.
See How It Works
Use Existing Smart Devices
For an inquiry, or to request a demo, complete the following form or click here to learn more.

See How It Works

Watch to understand how enterprise remote visual guidance works
Overview
Help Lightning is a recognized leader in merged reality‑enabled software for enterprise remote visual guidance
Demonstration
Our AR / AI platform enables companies to re‑imagine and revolutionize their service strategies for call center customer support and field service

Innovative Video Collaboration

Help Lightning’s Remote Assistance software provides next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.
The company’s cloud-based solution works on existing devices allowing customers to receive help without having to download an app.

Augmented Reality Features

Using augmented reality features, Help Lightning blends two real-time video streams, that of the agent and of the customer into a collaborative work environment. This allows an agent to virtually reach out and touch what the customer is working on.
The agent’s hand displays in the customer’s field of view where they can annotate, use hand gestures, and even bring in tools, parts, images or instructions to quickly resolve difficult problems.

Built for Service Organizations

With Help Lightning, agents are able to more confidently diagnose issues, find resolutions, avoid dispatches, and increase customer satisfaction.
Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.

Use Your Existing Smart Devices

Watch More Help
Lightning Videos

No need to buy new hardware! Help Lightning uses existing mobile devices (iOS, Android), a web browser, or smart glasses to allow experts to visually collaborate with a colleague or customer as though they were working side-by-side. And there’s no need for your customers to download an app. When you send an invitation to your customers, they can join a call from their mobile browser.

Learn More About Help Lightning