Whitepaper

When the expert retires, the work has to stay

Planning for the loss of field expertise — and keeping what they know in a Help Thread, not in someone’s head.

Planning for the Loss of Expertise Among Field Technicians

Help Lightning Editorial Team

Service organizations will face a shortage of technicians in the coming years. The question is how they will manage the departure of experienced field technicians while preparing the next generation for success.

Service organizations must invest in new methods of training and education for onboarding new workers while retaining the expertise of departing technicians.

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