- Topic: Virtual Expertise for Field Service
- Attend: AVAILABLE ON DEMAND
- Duration: 40 min
- Hosted by: Gary York, Ph.D.
CEO of Help Lightning
Help Lightning has seen a 400% increase in usage since the pandemic hit. Using existing mobile devices or a web browser, Help Lightning allows experts to provide personal "hands-on" support from anywhere in the world.
Join Gary York, CEO of Help Lightning, as he discusses how customers like Cox, Ricoh, and Canon are using this Virtual Expertise solution to improve first-time fix rates, extend the workforce capacity, and improve customer satisfaction.
Gary York, Ph.D. is the CEO for Help Lightning. Gary is a serial entrepreneur and a contributing writer on AR technology. He has held technical and executive positions with leading technology companies in Boston, Silicon Valley, and Alabama and is a winner of the Smithsonian Innovation Award and the EDPA Lifetime Achievement Award for Innovation.