Help Lightning Webinars

Scroll down to register for upcoming webinars or view ones available on demand.
Topic: Save Time While Increasing Customer Satisfaction Using Merged Reality
Attend: AVAILABLE on DEMAND
Duration: 42 min
Hosted by: Edward Krzysik, MBA
Director of Service Programs
SmartHands Business Development

Come learn how you can Save Time while Increasing Customer Satisfaction through Help Lightning

Ricoh is completely re-imagining how businesses, customers and employees are able to give and receive help using merged reality. And we want to ensure everyone knows how to get the most from the tool!

Help Lightning allows an expert to virtually reach out and touch what their service tech or customer is working on allowing Ricoh to:

  • Improve First Time Fix Rates
  • Avoid Unnecessary Customer Calls
  • Shorten Time to Resolution
  • Triage Problems and Verify Repairs

Use Help Lightning to guide your customer to a resolution as if you were standing next to them. Attend this webinar to learn how you too can put this technology to use.


Edward Krzysik is a Director of Service Programs for RICOH with responsibility for the growth and expansion of RICOH’s SmartHands program. Our SmartHands solution combines the technical skills of our field technicians (SmartHands Tech’s) with our Centers of Excellence to deliver exceptional customer service. Edward Krzysik has been with RICOH since 2004 and has held several leadership roles including Area Director, Region Director of Operations and Director of Service Programs.

Topic: Implementing Merged Reality into Smart Collaboration for Remote Services
Attend: AVAILABLE ON DEMAND
Duration: 40 min
Hosted by: Elena Grabmeier
Service Owner Smart Collaboration at Smart Remote Services, Siemens Healthineers

Disruptive technologies such as merged reality transform the way maintenance services are being delivered to customers. Through Merged Reality knowledge can be shared in real-time among specialists to solve problems as if they were working side-by-side. Siemens Healthineers, a global medical technology company, is leveraging Merged Reality in service delivery for remote support to accelerate knowledge exchange, thereby improving uptime and reducing costs, with the ultimate goal to create value to customers and their patients.

During the webinar we’ll cover how:

  • Merged Reality boosts efficiency in service delivery
  • Rapid adoption of Merged Reality is possible in a large organization with a global reach
  • Merged Reality drives collaboration among serviceteams, customers and partners

Elena Grabmeier has a MSc degree in industrial engineering & management and started her career at Siemens Healthineers within the Healthineers business area of Advanced Therapies. She's guided by a general clinical understanding and gained international and cultural experience through different assignments in North America and Asia Pacific. In her current role as a service owner for smart collaboration, she's globally driving the implementation of Help Lightning's merged reality solution in a cross-functional team.

Topic: Improving Customer Experience Using Merged Reality
Attend: AVAILABLE ON DEMAND
Duration: 33 min
Hosted by: Jeff Henderson
Service Manager, Metro Sales

Repeat service calls are among the biggest problems in the industry. Imagine reducing your second call rate by up to 25% and dramatically improving your customer experience.

Ricoh has completely re-imagined how businesses, customers and employees are able to give and receive help using merged reality. Help Lightning allows an expert to virtually reach out and touch what their service tech or customer is working on allowing Ricoh to:

  • Improve First Time Fix Rates
  • Avoid Unnecessary Customer Calls
  • Shorten Time to Resolution
  • Triage Problems and Verify Repairs

With Help Lightning, you can guide your customer to a resolution as if you were standing next to them.


Jeff Henderson served 3 years in the US Army as a Military Police Officer before joining Metro Sales as a service technician. Through his first seven years with Metro Sales, he advanced through the ranks to Sr. Technician, Product Specialist, and Service Supervisor. For the last 13 years, Jeff has served as Service Manager and on April 10th he will achieve his 30 year anniversary with Metro Sales.

Topic: Ricoh Uncovers Real Value with Augmented Reality
Attend: AVAILABLE ON DEMAND
Duration: 49 min
Hosted by: Edward Krzysik, MBA
Director of Service Programs
SmartHands Business Development

Repeat service calls are among the biggest problems in the industry. Imagine reducing your second call rate by up to 25% and dramatically improving your customer experience.

Ricoh has completely re-imagined how businesses, customers and employees are able to give and receive help using merged reality. Help Lightning allows an expert to virtually reach out and touch what their service tech or customer is working on allowing Ricoh to:

  • Improve First Time Fix Rates
  • Avoid Unnecessary Customer Calls
  • Shorten Time to Resolution
  • Triage Problems and Verify Repairs

With Help Lightning, you can guide your customer to a resolution as if you were standing next to them.

Why Attend? Attendees receive 10% savings over the next 3 years!


Edward Krzysik is a Director of Service Programs for RICOH with responsibility for the growth and expansion of RICOH’s SmartHands program. Our SmartHands solution combines the technical skills of our field technicians (SmartHands Tech’s) with our Centers of Excellence to deliver exceptional customer service. Edward Krzysik has been with RICOH since 2004 and has held several leadership roles including Area Director, Region Director of Operations and Director of Service Programs.

Topic: 2018 Year in Review - Augmented Reality
Attend: AVAILABLE ON DEMAND
Duration: 53 min
Hosted by: Gary York, Ph.D., CEO, Help Lightning
Eric Abbruzzese, Principal Analyst, ABI Research

In the world of Augmented Reality, 2018 has been a year of breakthroughs and advancements sprinkled with a dash of hope and disappointment. With this informative Webinar, we’ll review headlines and highlights surrounding Augmented and Merged Reality activity from this past year.

We'll discuss milestones in key areas, including software, smart glasses and smart devices.

Join us as we sift through the hype and expectations to see where we landed and analyze where we're headed.


Gary York, Ph.D. is the CEO for Help Lightning, an innovative Merged Reality company. Gary is a serial entrepreneur who has spent his career at the boundary of what is possible and what is practical. He has held technical and executive positions with leading technology companies in Boston, Silicon Valley, and Alabama and is a winner of the Smithsonian Innovation Award and the EDPA Lifetime Achievement Award for Innovation.

Eric Abbruzzese, a Principal Analyst at ABI Research, primarily conducts research in augmented reality (AR), mixed reality (MR), and virtual reality (VR), as well as other wearable devices such as smartwatches and fitness trackers. Coverage includes devices, content, platforms, and use cases across consumer and enterprise applications. Additional coverage includes gaming, video, and emerging technologies. His experience and continued research provide him a real-world perspective to help identify and analyze trends.