- Topic: Save Time While Increasing Customer Satisfaction Using Merged Reality
- Attend: AVAILABLE on DEMAND
- Duration: 42 min
- Hosted by: Edward Krzysik, MBA
Director of Service Programs
SmartHands Business Development
Come learn how you can Save Time while Increasing Customer Satisfaction through Help Lightning
Ricoh is completely re-imagining how businesses, customers and employees are able to give and receive help using merged reality. And we want to ensure everyone knows how to get the most from the tool!
Help Lightning allows an expert to virtually reach out and touch what their service tech or customer is working on allowing Ricoh to:
- Improve First Time Fix Rates
- Avoid Unnecessary Customer Calls
- Shorten Time to Resolution
- Triage Problems and Verify Repairs
Use Help Lightning to guide your customer to a resolution as if you were standing next to them. Attend this webinar to learn how you too can put this technology to use.
Edward Krzysik is a Director of Service Programs for RICOH with responsibility for the growth and expansion of RICOH’s SmartHands program. Our SmartHands solution combines the technical skills of our field technicians (SmartHands Tech’s) with our Centers of Excellence to deliver exceptional customer service. Edward Krzysik has been with RICOH since 2004 and has held several leadership roles including Area Director, Region Director of Operations and Director of Service Programs.